WYK Digital
Progression Coach
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Progression Coach
An award-winning social enterprise | 1,000+ Londoners supported
Some people just need one person who believes in them and won't let them drift. That's this job. You'll hold a caseload of 30-35 Londoners and support them, practically and emotionally, to achieve their goals: into work, an apprenticeship or learning that lasts.
A bit about us
WYK is an award-winning social enterprise. We've already helped more than 1,000 Londoners take their next step, and through the Mayor's London Talent Pathways programme we're reaching the next wave: people who have the potential but not yet the way in, whether that's a gap on the CV, a knock to their confidence, or a barrier no one's helped them shift. You're the person who makes that personal, one learner, one plan, one breakthrough at a time.
The shape of the role
This is first and foremost a people facing role. Roughly half your time is pastoral, building trust and keeping people going. Around 40% is helping people progress toward their goals, and about 10% is ensuring admin and record keeping is all up to date.
Being there for learners (the core of the role)
- Get to know each learner properly: their goals, their situation and what's really getting in the way, and agree a personal plan together.
- Be their consistent, reliable point of contact throughout their time with us, with regular one-to-one check-ins face-to-face and online.
- Build confidence, motivation and resilience, and hold people steady through wobbles, knock-backs and life getting in the way.
- Notice when someone's slipping: chase up the no-shows, reach out to the ones who've gone quiet, and re-motivate those ready to give up on themselves.
- Spot and help remove barriers, whether practical (money, childcare, travel) or personal, and signpost to specialist support such as housing, mental health or debt advice when it's beyond your remit.
- Champion each learner's wellbeing and keep them safe, following our safeguarding approach whenever something bigger comes up.
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Helping people move forward (progression)
- Deliver one-to-one and group sessions on confidence, employability and next steps, pitched to where each person actually is.
- Help people set goals and take real steps toward work, an apprenticeship or further learning, and keep the plan moving.
- Support the practical side of getting there, such as CVs, applications and interview preparation, building the skills rather than doing it for them.
- Celebrate progress and milestones, however small, and help each learner see how far they've come.
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Admin as a priority
Recognise the importance of keeping tight records and paperwork. Understanding that strong administrative process ensures we can continue to deliver our programmes.
Keeping it all joined up
- Work closely with tutors and colleagues so the support around each learner joins up.
- Keep accurate, timely records of your work and each learner's journey, in line with funding and safeguarding requirements.
Who you are
- Experience of delivering employability and/or learning support (essential)
- Managed a caseload of learners and delivered 121 support (essential)
- IT Skills for maintaining excellent record keeping and time management (essential)
- Knowledge of digital and/or marketing industry (nice to have)
- Experience of delivering employability sessions (nice to have)
The practical bits
- Approx 1-2 days a week depending on caseload
- Day rate: £200
- Start: September 2026
- Duration: Initial 3 months
- Location: London-based ideally, hybrid working required
- Checks: enhanced DBS will be undertaken for successful candidates
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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