Project & Administrative Support Coordinator

Role Description

To provide administrative, project coordination, customer support, documentation, and compliance support across digital products and client services.

The postholder will assist with the day-to-day running of support processes including triaging and responding to support calls, maintaining documentation and trackers, responding to routine client queries when needed, monitoring outstanding actions, and help keeping projects and operational activities organised and up to date.

The role is primarily a support role and does not carry responsibility for project management, technical decision-making or ownership of complex customer issues, which should be escalated to the appropriate colleague.

Key Responsibilities

• Maintain and update user guides, process guides, functionality records, change logs, and other system documentation.
• Support the administration of customer support processes, including monitoring inboxes, logging queries, updating tickets, responding to routine requests, and escalating issues where required.
• Maintain project trackers, action logs, task lists, and progress updates across digital and product workstreams.
• Provide meeting and administrative support, including arranging meetings, preparing agendas, taking notes, recording actions, and circulating updates.
• Support Information Governance, compliance, mandatory training, business continuity, and assurance-related administration.
• Maintain accurate records, shared folders, document libraries, trackers, logs, and filing systems in line with data protection, confidentiality, and Information Governance requirements.
• Prepare simple reports, summaries, updates, and administrative documents to support project, product, governance, and operational activity.
• Undertake other reasonable duties appropriate to the nature and grade of the role, provided the postholder is trained and qualified to perform them.