Etio
Project Administrator - Surveys
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About The Role
Job Description
Job Title: Project Administrator – Surveys
Department: Etio – Surveys
Hours: 37.5 hours per week (Flexible)
Contract Type: Permanent
Location: UK, England - Remote (Must have the right to work in the UK without restrictions)
Salary: £28,000 GBP pa
Travel Requirements: Some travel within the UK may be requested
Overview Of The Role
The Surveys Administrator provides high-quality operational and administrative support to the Surveys team, managing a portfolio of university customers undertaking student surveys. The role supports the Surveys Operations Manager and Survey Coordinators to ensure surveys are set up correctly, customers receive timely support, and project documentation and data are maintained to a high standard.
The post-holder is a key day-to-day contact for customers, responding to queries, maintaining records, tracking progress against milestones, and helping ensure surveys are delivered efficiently and provide an excellent customer experience.
This is perfect for someone who is passionate to help us fulfil our mission to "Elevate Education, Everywhere."
Key Responsibilities
Your core responsibilities include but are not limited to:
- Administer a caseload of university customers and provide operational support throughout the survey lifecycle.
- Act as a first point of contact for customer enquiries.
- Under guidance of the Survey Operations Manager, support survey setup activities and maintain accurate project records.
- Monitor survey progress and escalate issues to the Survey Operations Manager or Survey Coordinator as appropriate.
- Maintain project documentation, trackers and Monday.com boards.
- Undertake data checking and validation activities.
- Support quality assurance processes and escalate risks as appropriate.
- Assist Survey Co-ordinators and the Surveys Operations Manager with meetings and reporting.
- Manage shared inboxes and customer communications.
- Identify opportunities for improvement.
- Provide flexible support across the Surveys team.
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Please note: You may be asked to take on other reasonable duties in line with business needs.
Expected Behaviours And Working Style
- Make every day count - Deliver accurate work, prioritise effectively and meet deadlines.
- Lead the way - Take ownership and continuously improve processes.
- Deliver with empathy - Build positive relationships with customers and colleagues.
Role Deliverables:
- Customer queries responded to promptly, professionally and are of a high standard.
- Work management records maintained accurately.
- Survey administration completed to agreed standards and timescales.
- QA checks completed accurately.
- Risks and issues escalated appropriately.
- Positive contribution to customer satisfaction and survey delivery.
Skills, Experience, and Qualifications:
Essential
- Experience in administration (project, events, data, or business support)
- Strong organisational skills with attention to detail
- Experience managing multiple priorities and meeting deadlines
- Ability to work independently and manage workload effectively
- Strong communication skills (written and verbal)
- Confidence using Office 365 tools, particularly Excel
- Collaborative and proactive approach to working in teams
- Professional and discreet when handling sensitive information
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Desirable:
- Experience supporting survey or research projects
- Higher education sector experience
- Use of MS Teams and SharePoint in business settings
- Business Administration qualification (level 3 or higher)
What We Offer:
At Etio, we are committed to creating an environment where people can do meaningful work, develop their careers and make a lasting impact.
We Offer
- 25 days + BH annual leave (with the option buy more leave)
- Flexible Working culture
- Health and Wellbeing perks (Healthcare Cash Plan, Private Medical Insurance, Employee Assistance Programme, Life Assurance)
- 3% employer, 5% employee contribution pension
- Enhanced family friendly policies (maternity, paternity, adoption, or shared parental leave)
- Work from anywhere globally (up to 8 weeks)
- Paid volunteer day
- Electric Car Scheme and Cycle to work scheme
Etio are committed to creating an inclusive environment for all employees. We welcome applications from all groups, particularly those underrepresented in the workforce.
Note to all applicants - Etio reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. Therefore, please do not hesitate to apply early.
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