iO Associates
Project Analyst
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Job Title: Project Analyst (Software Implementation)
Location: Lincoln (Hybrid; approx. 2 to 3 days per week onsite)
Salary: Up to £28,000 DOE
A leading specialist software provider is looking for an analytical and client-focused Project Analyst to support end-to-end software deployments and platform configurations. Working alongside dedicated Project Managers, you will play a hands-on role in analysing data, resolving technical blockers, leading user training, and ensuring smooth client go-lives.
Key Responsibilities
- System Configuration & Implementation: Partner with project delivery teams to configure software solutions aligned with client specifications.
- Data Analysis & Troubleshooting: Investigate and resolve data anomalies, system errors, and implementation issues throughout the project lifecycle.
- Client Training & Go-Live Support: Deliver engaging remote and on-site training sessions for end-users, providing hands-on support during critical go-live phases.
- Progress Tracking & Communication: Monitor implementation timelines against SLAs, manage core project documentation, and facilitate regular client and internal status meetings.
- Client Relationship Management: Serve as a trusted day-to-day point of contact for customer queries, building strong working relationships.
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What We're Looking For
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- Strong technical problem-solving capabilities and high attention to detail.
- Excellent interpersonal and communication skills, with the confidence to lead training sessions and speak with external stakeholders.
- Highly organized self-starter capable of managing priorities across concurrent projects.
- A valid UK driving licence and flexibility for occasional travel.
Desirable:
- Prior experience in a technical implementation, application support, or systems analyst role; basic SQL/data manipulation skills; familiarity with healthcare/clinical software; or foundation certifications (e.g., PRINCE2).
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