Project Assurance and Operations Manager

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply’s services include Consulting, System Integration, and Digital Services.

Role Overview:

This Project Assurance & Operations Manager role provides independent oversight across a portfolio of client projects while ensuring the smooth day-to-day running of the consulting business. Sitting at the intersection of project governance, financial management, and operations, you will ensure projects are consistently governed, accurately forecasted, and fully auditable. You will drive high-quality reporting, risk and issue visibility, and robust financial controls, while also supporting core operational processes such as resourcing, invoicing, timesheets, and business operations.

Responsibilities:

• Lead a consistent, portfolio-wide project assurance process, ensuring every project maintains complete, auditable documentation (RAID logs, status reports, governance records).
• Review and challenge project reporting and financials (forecasts, revenue recognition, margins), identifying gaps or discrepancies before leadership or client reviews.
• Track and escalate key risks, issues, and portfolio trends, giving partners and leadership timely visibility of items needing their attention.
• Maintain and improve the project assurance framework, including checklists, review cadence, and escalation routes, sharing best practice across delivery teams.
• Oversee core financial operations such as SoW creation, PO tracking, invoicing, and accounts receivable, and produce monthly leadership reports on financial performance and utilisation.
• Manage resource tracking and timesheet approvals, ensuring accurate allocation of effort against projects and future forecasts.
• Coordinate business operations including marketing materials, travel, room bookings, company assets, and team events/offsites.
• Support people operations by managing joiner/mover/leaver processes, monitoring holiday and sickness trends, and capturing and tracking actions from leadership meetings.