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Project Coordinator
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Job Title: Project Coordinator
Location: Scarborough
Salary: Competitive.
Job type: Full Time, Permanent. Mon:Thurs 8.30am -16.50pm / Fri 8.30am - 15.10pm half.
We want all our colleagues to grow and build careers with Dale. We invest in our people for the future.
Many of our team members have been with us for over 30 years and some of our management team began their careers as apprentices. As we have grown so too have they and that knowledge is passed down as our team develops and evolves.
No two days are the same and variety is a key part of life for our team at Dale. There's always an opportunity to learn new skills and progress your career. We want to be a great place to work that is diverse and inclusive which is why we focus on supporting people and their development.
Why You're Our Kind Of Person
We operate in an agile fast paced environment, and we are always looking forward, improving, never settling and wanting to be the difference for our customers. It's an exciting time to join the energy industry as we seek to reduce our reliance on fossil fuels and our ambitions present a tremendous opportunity. We work hard to deliver, and there's a lot to do, but the ability to make an impact in our business is significant. So, if that resonates with you and you want to love our customers as we do then come join a team of like-minded people.
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What You'll Do
- Plan, Manage and deliver installation projects from point of order receipt through to completion.
- Control invoicing, forecasts, and work closely with the wider team to deliver contractual requirements and any customer escalations.
- Point of contact to customers and internally for queries and questions relating to the commercial UPS installs.
- Attending customer meetings to support projects.
- Attending weekly production meeting to confirm lead times for manufactured equipment, shipping dates and test requirements.
- Attending monthly review meetings on current and outstanding installations.
- Control of documentation to support the delivery of the installation visits such as Engineer permits, authorisations, inductions, and RAMS etc.
- Work closely with the sales and quotes teams.
- Provide feedback on the margins on completed projects.
- Review and closure of customer queries, including billing and Purchase Order amendments or uplifts.
- Raise and coordinate warranty claims and contract repairs and manage customer expectations.
- Work efficiently and effectively with the technical team and other areas or departments to fulfil the project requirements.
- Liaise with other coordinators and Service Support to maximise efficiencies and ensure customers requirements are met.
- Contribute to the achievement of department and business KPIs.
- Work closely with subcontractors. Handovers and planning where required.
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What Good Looks Like
- Seamless: You'll provide high quality solutions to our customers.
- Specialist: You'll be skilled in your area, be an expert in a number of Dale processes and be commercially smart.
- Collaborative: You'll advise your colleagues and input into other work, and also be able to work independently to get the job done.
What's Important to Us
- You'll be passionate about health and safety and ensuring that everyone goes home from work safely from our projects.
- You'll communicate openly, transparently, and effectively to ensure a high level of customer service.
- You'll be resilient and thrive in a fast-paced environment.
- You'll be inquisitive and stay up to date with industry and technical changes and legislation.
- You'll be keen to work collaboratively with others to develop shared solutions.
- You'll have good levels of self-awareness, excellent interpersonal and communication skills.
- You'll have good time management skills.
Our Values
- Do the right thing.
- Be the difference.
- Love our customers.
- Never settle.
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