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Project Coordinator - Customer Service Specialist Apprentice
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Project Coordinator - Customer Service Specialist Apprentice
ASSOCIATED TELECOM LIMITED
Telford (TF3 3BD)
Closes in 25 days (Sunday 1 November 2026 at 11:59pm)
Posted on 6 October 2026
Summary
Join Associated Telecom, a leader in innovative business solutions! Be part of a dynamic, passionate team in the fast-paced world of telecommunications. Develop your skills in a supportive, collaborative environment while contributing to exceptional customer service. If you value collaboration, integrity, and growth, apply now!
Wage
£16,000 a year
Training Course
Customer service specialist (level 3)
Hours
37.5 hours per week, Monday to Friday on a rota basis. 8:30am to 4:30pm and 9:30am to 5:30pm.
Start Date
Friday 20 November 2026
Duration
1 year 3 months
Positions Available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Conduct onboarding calls to obtain an understanding of customers requirements as per their contract
- Provisioning orders with relevant KPIs and SLAs
- Log, categorise and prioritise customer tickets in line with relevant ticket branding and type
- Updating spreadsheets in line with orders to ensure that deals are tracked accordingly
- Work closely with the sales team, and other colleagues or distributors, in troubleshooting order problems
- Work with customers, internal or external, to resolve issues and ensure they have a positive experience dealing with us
- Book and manage installation of systems/service and site surveys
- Ensure regular communication with managers, team members, and other departments to maintain reliable service and meet customer expectations
- Provide cover to other areas in the operations department when needed
- Ensure KPIs and SLAs are met as per requirements for your role
- Work on special projects as assigned from time to time
- You may be required to undertake such other duties as the Company may from time to time reasonably require
Where you'll work
Denby House Stafford Park 1 Telford TF3 3BD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
SBC TRAINING LIMITED
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Training Course
Customer service specialist (level 3)
What you'll learn
- Business focused service delivery:
- Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience:
- Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Provide a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Identify where highs and lows of the customer journey produce a range of emotions in the customer
- Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights:
- Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance:
- Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement:
- Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Make recommendations based on your findings to enable improvement
- Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
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Training Schedule
An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
More training information
Level 3 Customer Service Specialist Apprenticeship Standard.
Requirements
Essential Qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
About this Employer
The company has a family atmosphere and therefore someone who can socialise and has a fun but professional personality is very important. We can teach the candidates about Telecoms, but not impact too much on their individual personality. Happy to teach from scratch if it means that the person we are bringing on board is the right person.
We have quarterly staff socials, Director lunches (which you are voted on via your manager), employee benefit scheme, dress down Fridays, Google Review incentives and much more.
After this Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
You will receive training on the telecoms industry and, once confident in certain aspects, will undergo technical accreditation training to get a full understanding and qualification of the systems and partners with which we work alongside. Cross communicating between UC Support and Sales where needed to ensure we deliver the customer’s expectations.
The role has the potential of growing into its own role or the chance of progression throughout the sub-departments within the Unified Communication department (help desk, project managers, etc).
Ask a Question
The contact for this apprenticeship is:
SBC TRAINING LIMITED
Dave Collins
dave.collins@sbc-training.co.uk
07809657796
The reference code for this apprenticeship is VAC2000057377.
Apply Now
Closes in 25 days (Sunday 1 November 2026 at 11:59pm)
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