Customer & Stakeholder Communication

• Act as a day-to-day contact for project-related customer communications.
• Coordinate progress updates, project meetings, and reporting requirements.
• Ensure customer requirements, actions, and requests are communicated internally and progressed.
• Support the development of positive working relationships with customers, suppliers, and internal stakeholders.
• Maintain accurate records of project communications and actions.

Purchasing & Commercial

• Raise and process purchase orders in accordance with approved requirements.
• Monitor material deliveries and support supplier coordination activities.
• Maintain records of project costs, expenditure, and commitments.
• Assist with quotation tracking, invoicing, and commercial reporting activities.
• Support the Operations Manager with project cost monitoring and financial administration.

Continuous Improvement

• Support lessons learned reviews and project performance assessments.
• Identify opportunities to improve project controls, reporting, communication, and information flow.
• Contribute to initiatives that improve efficiency, delivery performance, and customer satisfaction.
• Support the implementation of improved processes and ways of working across projects.

Essential Qualifications & Experience:

• Experience in an operations support, coordination, or administrative role within a manufacturing, engineering, or project-based environment.
• Experience using ERP systems (e.g., Unit4 or similar).
• Strong proficiency in Microsoft Excel, Word, and Outlook.
• Experience in maintaining reports, trackers, KPI data, or operational records.
• Strong organisational skills with the ability to manage multiple priorities.
• Confident communication skills, including telephone and email, as well as communication with customers and suppliers.
• High attention to detail and accuracy in data entry and reporting.
• Awareness of structured business or quality management systems and the importance of accurate data in supporting operational compliance.

Desirable Qualifications & Experience

• Experience supporting purchasing, cost tracking, or supplier coordination.
• Exposure to manufacturing, engineering, or project delivery environments.
• Experience supporting customer communication or account coordination.
• Familiarity with ISO management systems (e.g., ISO 9001 and ISO 45001) and supporting audit or compliance activities.
• Business administration or operations-related qualifications.

Personal Attributes

• Organisation and Accuracy: Works in a structured and methodical way, ensuring systems, records, and reporting are accurate, complete, and consistently maintained.
• Communication and Coordination: Communicates clearly and professionally with internal teams, customers, and suppliers, ensuring information is correctly understood and actions are effectively progressed.
• Systems and Operational Awareness: Understands how accurate data, ERP systems, and structured processes support operational performance, efficiency, and delivery reliability.
• Reliability and Ownership: Takes responsibility for completing tasks accurately and on time, consistently following through on commitments and ensuring work is completed to a high standard.
• Process Discipline and Compliance: Follows defined procedures and ensures work is only progressed when required information, approvals, and documentation are in place. Has the confidence to pause or escalate when standards are not met.
• Judgement and Escalation: Uses sound judgement to identify missing or incomplete information and escalates appropriately to prevent errors or incorrect progression of work.
• Initiative and Problem Solving: Proactively identifies issues, gaps, or inefficiencies and takes action to resolve them within agreed processes to maintain operational flow.
• Customer and Stakeholder Focus: Maintains a professional and responsive approach when dealing with customers and internal stakeholders, ensuring communication is timely, accurate, and supportive of positive working relationships.
• Continuous Improvement Mindset: Actively seeks opportunities to improve processes, systems, and ways of working, while adapting effectively to changing priorities and operational demands.

Benefits:

As a valued member of our team, you’ll receive a comprehensive benefits package that includes:

• Competitive Salary + Company Car / Cash Allowance
• Annual bonus
• Contributory salary sacrifice pension scheme
• Life insurance (4x your salary)
• Enhanced annual leave entitlement, in addition to bank holidays
• Company-funded gym subsidy payments
• Annual vision allowance
• Free 24/7 remote GP service
• Employee referral programme
• Long service recognition awards
• Paid maternity and paternity leave
• Access to Electric/Hybrid vehicle charging points

Additionally, you'll have access to a wide range of supplementary benefits, including:

• Employee Assistance Programme
• Extensive professional development through our in-house training academy
• Career-enhancing training events
• Exclusive employee discounts and various concessions via our corporate perks platform