Royall
Project Director
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Project Director – Client Services
Location: London / Leeds / Hybrid | 2–3 days office-based
The opportunity
We’re looking for an exceptional Project Director – Client Services to join a high-performing creative agency, working across integrated campaigns, communications and live events for ambitious, high-profile clients.
This is a senior, client-facing role for someone who thrives where strategy, creativity, people and delivery meet — someone who can take a complex brief, shape it into something brilliant, and then lead the people, process and commercial thinking required to make it happen.
You’ll work across a broad mix of integrated communications and campaign projects, with work spanning internal communications, through-the-line campaigns, creative content and experiences, alongside major conferences and events.
What we’re looking for
You’ll be an experienced agency professional with a proven track record of leading complex projects and building trusted, long-term client relationships.
You’ll bring:
- Strong agency experience, with expert project and delivery management skills.
- A proven track record delivering integrated communications and campaigns at a senior level.
- Exceptional client relationship skills, with the ability to build trust with senior stakeholders and turn great delivery into repeat business, increased scope and long-term partnerships.
- Strong commercial awareness, including experience managing complex budgets of £250k+, project profitability, forecasting and revenue growth.
- The confidence to lead multidisciplinary teams, including Project Managers and creative specialists, bringing everyone together around a shared brief and outcome.
- Outstanding attention to detail and the ability to spot risks, challenge assumptions and solve problems before they become issues.
- The ability to write and shape an exceptional brief, advocate for your client and make confident decisions, often with incomplete information and under pressure.
- Strong emotional resilience, adaptability and a positive, solutions-focused approach to pace and change.
- A genuine passion for creative work and the ability to balance client, creative, delivery and commercial considerations.
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The work
You’ll lead some of the agency’s most complex and high-profile projects, which could include:
- Strategic workshops
- Integrated campaigns
- Internal communications
- Creative narratives
- Films
- Digital experiences
- On-screen and printed assets
- Conference content
- Live events
You’ll regularly work across conference and event communications too, managing everything from agendas, session outlines and scripts to films, presentations, content and complex delivery timelines.
What you’ll be doing
- Lead integrated campaigns and complex creative communications projects from brief through to delivery.
- Own a portfolio of clients, developing trusted relationships that generate repeat business and opportunities to expand scope.
- Lead and inspire multidisciplinary project teams, ensuring high-quality delivery against brief, budget and timeline.
- Manage project profitability, forecasting, commercial reporting and financial performance.
- Identify opportunities to upsell, cross-sell and grow client accounts.
- Collaborate closely with creative and specialist teams to develop strategic, effective and creatively ambitious solutions.
- Lead pitches, proposals and client presentations.
- Mentor and develop junior team members, sharing knowledge, providing constructive feedback and helping talent thrive.
- Keep ahead of industry trends, emerging technologies and best practice, bringing new thinking into the agency and client work.
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The person
You’ll be a natural leader and confident communicator who brings calm, clarity and energy to complex situations.
You’ll be commercially astute without ever losing sight of the client or the creative. You’ll know when to challenge, when to listen and when to make the call.
Most importantly, you’ll be someone who takes ownership, cares about the detail and genuinely wants to make great work happen.
What’s on offer
A senior opportunity within a collaborative, ambitious agency where you’ll have genuine influence over both client relationships and the work itself, alongside the opportunity to work across varied, high-profile integrated campaigns, communications and events.
Location: London or Leeds
Working pattern: Hybrid, with 2–3 days office-based
Level: Project Director / Senior Client Services
Salary: Competitive, dependent on experience
If you’re an experienced agency Project Director, Account Director or Client Services Director, Project Lead, or Communications Lead, Communications Director, looking for a role where strategic thinking, creativity, commerciality and exceptional delivery all matter, we’d love to hear from you.
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