Impellam Group
Project Manager
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Project Manager - Pilot Rollout (CRM & Mobile Application)
West London (Hybrid - 1-2 Days Per Week)
£60,000 + Benefits
12-Month FTC (Potential to Extend)
A global audience insights and analytics organisation is undertaking a major transformation programme and is seeking a Project Manager to lead the rollout of a new CRM platform and mobile application across an initial group of pilot markets ahead of a wider international deployment.
This is not a technical delivery role. Whilst exposure to CRM implementations would be beneficial, the focus is on rollout execution, stakeholder engagement, business readiness and change adoption.
We're looking for someone who has successfully rolled out systems, tools or processes across multiple business areas, regions or countries and can effectively partner with local teams to ensure change is successfully embedded.
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You'll act as the bridge between the central programme and local markets, helping coordinate UAT, training, communications, readiness activities and post-launch support whilst ensuring local feedback is fed back into the wider programme roadmap.
Key Responsibilities
- Lead market readiness activities across pilot countries, ensuring teams are prepared for go-live.
- Build strong relationships with local market leaders, operational teams and business stakeholders.
- Coordinate User Acceptance Testing (UAT) activities with local participants and manage feedback through to resolution.
- Support training, communications, adoption and business change activities.
- Track actions, risks, dependencies and rollout milestones across multiple markets.
- Gather local market requirements, issues and enhancement requests and feed them into the central programme team.
- Support go-live planning, deployment activities and post-launch adoption.
- Proactively identify risks and potential challenges before they impact delivery.
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What We're Looking For
- Project Manager experience delivering software, CRM, platform or business transformation initiatives.
- Proven experience rolling out systems, tools or business change activities across operational teams.
- Strong stakeholder management and relationship-building skills.
- Experience coordinating UAT, business readiness, training or adoption activities.
- Ability to work independently and manage competing priorities across multiple stakeholder groups.
- Experience supporting complex programmes with multiple moving parts and dependencies.
- Comfortable operating in fast-paced environments where plans evolve and priorities shift.
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