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Project Manager
Job Code: SUR523
Location: London
Salary: £50k plus, performance bonus against set KPI
Employment Type: Full time
Posted: 07/02/2026
Job Description
This role is with an international, high-end office furniture manufacturer renowned for its premium products and exceptional client experience. The company is seeking an experienced Project Manager to take ownership of operational delivery, ensuring seamless processes from initial client enquiry through to final installation and aftercare. This critical position is integral to maintaining the brand's reputation for quality and service excellence across all operational touchpoints.
The successful candidate will oversee the full order lifecycle, managing day-to-day operational activities including quoting, pricing support, client enquiries, and post-sale service. This involves close coordination with sales, production, logistics, and installation teams, as well as international partners, to ensure accurate order execution, timely production workflows, and meticulous delivery and installation schedules. The role also encompasses stock control, warehouse oversight, and stringent quality control procedures.
A core aspect of this position is driving continuous improvement in efficiency, cost control, and scalability across operations, while upholding premium quality standards. The Project Manager will be responsible for implementing and monitoring quality control, ensuring health and safety compliance, and resolving operational and client issues efficiently to foster strong long-term relationships.
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This role requires a proactive and solutions-focused individual who can manage competing priorities in a fast-paced environment. The ideal candidate will possess proven project management experience within manufacturing, furniture, interiors, or a related premium product sector, coupled with a strong understanding of order fulfilment, logistics, and installation workflows. They will be an excellent communicator, capable of coordinating multiple stakeholders, managing complex schedules, and demonstrating high attention to detail. Experience with stock control systems, warehouse operations, and a commitment to health and safety are essential for success in this role.
Requirements
- Proven experience in a project management role within manufacturing, furniture, interiors, or a related premium product sector.
- Strong understanding of end-to-end operational delivery, order fulfilment, logistics, and installation workflows.
- Ability to manage day-to-day operational activities including quoting, pricing support, and client enquiries.
- Experience in client relationship management, acting as a key point of contact and resolving operational/client issues efficiently.
- Proficiency in overseeing the full order lifecycle from sale through production, delivery, and installation.
- Capability to schedule and coordinate production workflows to meet agreed timelines and quality expectations.
- Expertise in planning and managing domestic and international delivery schedules and coordinating installers/contractors.
- Experience with stock control processes, ensuring optimal inventory levels, and overseeing warehouse operations.
- Ability to implement and monitor quality control procedures, conduct inspections, and drive continuous improvements.
- Knowledge of and ability to ensure compliance with health & safety regulations across operations, including maintaining risk assessments.
- A proactive and solutions-focused approach to identifying process improvements, efficiency gains, and cost control measures.
- Excellent organisational, problem-solving, and communication skills, particularly with international teams and high-end clients.
- High attention to detail with a commitment to quality and client satisfaction.
- Comfortable working in a fast-paced, detail-driven environment with the ability to manage competing priorities.
- Commercially aware with a continuous improvement mindset and strong ownership mentality.
- Willingness to undertake formal health & safety training and certification as required.
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Benefits
- Performance bonus against set KPI
- Hybrid working
- Travel allowance
Company
International High-End Office Furniture Manufacturer
This position is being recruited for by Surtio, specialists in furniture industry recruitment.
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