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About the Role
We’re looking for a Project Coordinator with 1–2 years of experience to support customer projects and day-to-day delivery at Serein.
This is a hands-on role suited to someone who is highly organised, detail-oriented, and comfortable coordinating across multiple teams and stakeholders. You’ll support projects from planning through completion while helping ensure a smooth customer experience.
What You’ll Do
- Support the end-to-end coordination of customer projects, timelines, and deliverables.
- Coordinate with internal teams and customers to ensure tasks are completed on time.
- Maintain project trackers, documentation, timelines, and action items.
- Follow up with stakeholders on pending tasks, dependencies, and deliverables.
- Support customer communication and ensure queries are tracked and resolved.
- Monitor project progress and flag potential delays or issues proactively.
- Support the team with customer onboarding, implementation, and ongoing account coordination.
- Maintain records of customer contracts, key dates, and upcoming renewals.
- Gather customer feedback and share relevant insights with internal teams.
- Help improve project coordination processes and documentation as the business grows.
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You Have
- 1–2 years of experience in project coordination, operations, customer success, account management, or a similar role.
- Experience working in the retail industry; experience with retail technology or SaaS is a plus.
- Strong organisational and follow-up skills with excellent attention to detail.
- Good communication skills and confidence working with different stakeholders.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Proactive, dependable, and comfortable taking ownership of tasks.
- Strong problem-solving skills and a willingness to learn.
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Nice to Have
- Experience working with customers, clients, or external partners.
- Familiarity with project management tools such as Asana, ClickUp, Jira, or Notion.
- Experience working in a startup or fast-growing environment.
- Exposure to digital platforms, technology, or SaaS products.
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