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Team Overview
The UK Decision Services team delivers software solutions that help banks, building societies and retailers assess credit risk when offering or adjusting facilities such as loans, mortgages, credit cards and overdrafts. The team combines credit-reference information and other relevant data to help clients make informed lending decisions and improve their customers’ financial experiences. It delivers solutions to agreed quality, schedule and budget expectations and provides ongoing support after implementation. This role reports into the Senior Project Manager. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Role Overview and Core Responsibilities
The Project Manager works within TransUnion UK’s Decisioning Professional Services team and is responsible for the successful delivery of decisioning software to external clients and internal stakeholders. This includes application-processing and behavioural-scoring solutions delivered to agreed quality, schedule, scope and budget expectations.
Day to Day You’ll Be:
- Lead internal and client-facing software-delivery projects throughout the full project lifecycle, ensuring agreed scope, quality, schedule and budget expectations are met.
- Develop and maintain project plans, schedules, governance documentation and supporting records that provide clear oversight of delivery activities.
- Monitor progress against agreed plans and provide accurate, timely reporting to clients, TransUnion stakeholders and third-party providers.
- Chair project meetings and client workshops, ensuring decisions, actions, dependencies and responsibilities are clearly documented and followed through.
- Identify, assess and manage project risks, issues and dependencies, coordinating root-cause analysis and effective remediation plans with relevant teams.
- Manage internal, client and third-party stakeholder relationships, maintaining clear communication and alignment on project scope, priorities and expected outcomes.
- Lead and motivate cross-functional project teams, creating shared accountability for quality, delivery and client outcomes.
- Manage scope and change-control activities, evaluating delivery impacts and communicating changes to the appropriate stakeholders.
- Support the successful transition of implemented solutions into ongoing operations, ensuring outstanding actions, documentation and support requirements are clearly understood.
Required Knowledge and Experiences
- Proven experience project managing software deliveries within the financial-services sector, with responsibility for schedule, scope, quality and budget.
- Experience leading cross-functional project teams and managing client, internal and third-party stakeholder relationships.
- Experience applying a defined project-management methodology to plan, control and report on software-delivery projects.
- Strong problem-solving skills, with the ability to identify root causes, coordinate permanent resolutions and recover delivery following setbacks.
- Ability to work independently, manage competing priorities and deliver within defined deadlines with minimal supervision.
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Required Technical Skills
- Strong project-planning, governance, risk-management, issue-management and progress-reporting capabilities.
- Experience facilitating client workshops and chairing structured project meetings.
- Ability to create and maintain project plans, status reports, risk and issue logs, action records and other delivery documentation.
- Experience using project and work-management tools such as Smartsheet and Jira.
- Excellent written and verbal communication skills, with the ability to motivate project teams and manage expectations across technical and non-technical stakeholders.
Preferred Skills
- Experience project managing software-solution deliveries within the credit-risk domain.
- Understanding of application-processing, decisioning or behavioural-scoring software.
- Understanding of credit-bureau data and related products.
- Experience working with both waterfall and agile delivery methodologies.
- Knowledge of lending decisions and credit facilities within banking, building-society or retail environments.
What’s in it for you?
At TransUnion you will be joining a friendly, forward-thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams), our benefits package comes with:
- 26 days annual leave and bank holidays (increasing with service)
- Global paid wellness days off and a bonus day off to celebrate your birthday
- A generous contributory pension scheme and access to the TransUnion Employee Stock Purchase Plan
- Private health care and a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
- Access to our diversity forums and communities so you can get involved in causes close to your heart
TransUnion – a place to grow
If there’s something on the list of essential or desirable skills that you can’t quite tick off, don’t let that stop you from applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, let's confront it so we can continue to grow and thrive together.
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Flexibility at TU
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part-time or flexible working arrangement and we can discuss this with you.
Additional support
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com.
Interview & Hiring Process
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in-person interview, your recruiter will inform you of this.
We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance.
Find out more about Life At TU UK
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/
TransUnion Overview
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development—while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
IT Proj Mgr, Project Management
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