Redcentric
Project Manager
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Redcentric | Project Manager - BAU
Job location Hybrid / Harrogate
ABOUT REDCENTRIC
Redcentric is a leading managed services provider, born in Yorkshire and now operating across the UK. We support more than 1,700 customers with critical technology services they rely on to stay connected, secure and productive.
We bring together deep technical expertise across cloud, connectivity and communications, with a secure by design approach, and a clear focus on delivering future ready solutions.
Our team of over 500 colleagues help us deliver revenues in excess of £135 million as we look to build on this success in a fast moving, and transformative IT landscape.
Learn more about what we do on our website www.redcentricplc.com
JOB DESCRIPTION
The aim of the Project Manager is to manage Customer requests across our portfolio of services and will include: Wireless, WAN & LAN services, IAAS, VOIP and ICT.
These requests may comprise of new service requests, transfer or change of service or cessation of service.
The Project Manager will be responsible for managing the process from receipt of the order through to first bill generation and assisting with the transition of the service into Support.
Key Responsibilities/Duties
Duties will include, but are not restricted to the following:
- Customer satisfaction: You are accountable for the on-time, on-budget delivery of projects to our customers satisfaction so that our business becomes a trusted partner to all the customers we serve
- Initiate & plan: You are accountable for agreeing and documenting project scope, producing the project plan and identifying the available budget. You will provide clear identification of the four main sections; initiation, planning, execution and closure. You will ensure the sales team provide sufficient information to complete the “Statement of work” to ensure the business remains effective and efficient in its delivery
- Resource: You are responsible for securing and assigning the right resource to the right tasks. You will ensure colleagues and key stake holders understand their role and responsibilities, what they have to deliver and by when. You will ensure the right stakeholders required to support the project through to successful conclusion are fully engaged. You are responsible for correctly updating internal and 3rd party software tools in a timely fashion to enable the operational stakeholders to perform their tasks efficiently
- Delivery & escalation: You will ensure that assigned project resource and key stakeholders deliver their project responsibilities on time. You will ensure items meeting the escalation threshold are escalated using the appropriate escalation method and communication plan. You will retain full ownership and accountability of escalations through to full resolution and client satisfaction. You will facilitate resolution and ensure key stakeholders including the customer are updated within the agreed escalation SLA so that impediments do not detract from on-time delivery
- Communication & reporting: You will ensure project deliverables, task deadlines and milestones are clearly understood by all stakeholders. You are accountable for providing accurate written project updates as and when required. Including but not limited to project highlight reports encompassing; progress, budget position, risks, issues & actions. You will provide accurate forecast reporting including but not limited to future project resource requirements, projects to be completed and future revenue. You will ensure the project tracker is maintained in order that the business can maintain quality of delivery to the customer. You will ensure all key stakeholders are well informed and that project status is reported accurately and transparently so that the business and the customer can be confident of the current project status
- Wellbeing: You will risk assess the workload of yourself and others. Identify solutions and support direct reports and colleagues in times of need. You will ensure timely intervention to ensure transparency to support and maintain health and wellbeing of all colleagues
- Personal development & innovation: You will Identify opportunities to contribute to wider business initiatives. Highlight current operational challenges and offer solutions. Explore and challenge existing business processes to drive continual business improvement and deliver customer satisfaction. You will Identify opportunities for personal training and development to drive innovation
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Key Skills & Experience
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They will also preferably have the following skills, attributes and experience:
- Previous Project Management Experience, Ideally in a managed service organisation
- Experience of managing customer relationships and issues
- Delivery VOIP, IAAS, Cloud Based Services, Wi-Fi, MPLS WAN, LAN or combinations of all services
- Proven ability to manage multiple projects simultaneously:
- Experience of working within a managed service organisation
- Demonstrate a structured project approach
- Knowledge of agile and hybrid project methods
- Detailed infrastructure migration knowledge
Person Specification
The ideal candidate will be a bright and enthusiastic individual who is dedicated to achieving great results, they will ideally have the following skills, attributes and experience:
- Excellent written and verbal communication skills with the ability to communicate at all levels, both internally and externally
- Customer-focused
- Professional, positive, confident and friendly
- Highly self-motivated
- Ability to work well under pressure within a busy environment and prioritise tasks accordingly
- Committed to delivering high quality work
- Excellent attention to detail, accuracy, time management, organisational and administrative skills
- Office 365 applications including planner
- Data entry and management with any line of business tools although Dynamics 365 would be an advantage
Hours of work
The company’s standard hours of work are 9.00 until 5.30pm, Monday to Thursday, with one hour for lunch, and 3:30pm on a Friday. However, due to the nature of this role there will be the need for flexibility in relation to working hours.
Redcentric will only contact candidates using official @redcentricplc.com email addresses. We do not ask applicants to complete external surveys or provide personal and or financial information outside our formal recruitment process. If you are unsure about any communication, please contact us directly via our website.
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