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About Us – Fan Focused. Results Driven
At Gemba, we work at the intersection of sport, entertainment and culture, bringing strategy, data and analytics, insights and communications together to deliver results that matter.
Our name comes from the Japanese term gemba, meaning "the real place", which reflects our commitment to uncovering the truth at the heart of fan behaviour. Since 2006, we’ve built our reputation by understanding audiences deeply, helping our clients cut through the noise of an increasingly complex and competitive landscape.
We are proud to partner with major brands, rights holders and organisations to shape the future of sport and entertainment, whether driving commercial growth, increasing participation or creating meaningful engagement.
If you are passionate about fans, culture and creating impact, you’ll find your place at Gemba.
Purpose of the Role
To lead the final phase of Gemba's Salesforce, Mission Control and Accountability implementation and deliver a successful go-live across EME and APAC.
The implementation is already underway and has progressed through design, build and testing phases. The role is focused on execution, adoption and stabilisation, ensuring the business successfully transitions into the new technology stack and operating model.
The Tech Stack Project Manager will coordinate internal stakeholders and external delivery partners to complete outstanding activities, manage cutover and go-live readiness, support user adoption and establish a stable BAU operating environment.
Success will be measured by achieving a successful go-live and transition to BAU operation.
Key Responsibilities
Programme Delivery & Go-Live
- Own delivery of the final implementation phase and achievement of a successful go-live.
- Maintain and manage an integrated project plan across Salesforce, Mission Control and Accountability.
- Coordinate internal stakeholders and external partners to ensure delivery milestones are met.
- Drive timely decision-making and escalation of project risks and blockers.
- Manage cutover planning and go-live activities across all platforms.
- Ensure alignment across Finance, Operations, Commercial and Delivery teams.
- Act as the primary coordination point between EME, APAC and external implementation partners.
- Maintain regular communication with stakeholders across both regions.
- Provide status updates, risk reporting and delivery recommendations to the COO and Executive Leadership Team.
UAT, Defects & Go-Live Readiness
- Drive completion of User Acceptance Testing across EME, APAC and Finance teams.
- Coordinate business testing activities across regions and time zones.
- Manage the defect lifecycle from identification through to resolution and retesting.
- Ensure testing outcomes are translated into clear go-live decisions.
- Facilitate business sign-off and readiness reviews.
- Ensure critical launch-blocking issues are resolved prior to deployment.
- Maintain a clear distinction between launch-critical items and future enhancements.
- Manage the post-go-live enhancement backlog and prioritisation process.
Integrations & Technical Delivery
- Coordinate final delivery and validation of integrations across Salesforce, Mission Control, Accountability and connected systems.
- Oversee end-to-end testing of business-critical workflows.
- Coordinate data migration, validation and reconciliation activities.
- Support system integration testing and production deployment activities.
- Ensure successful operation of project, time, expense, purchase order, supplier and invoicing workflows.
- Work closely with implementation partners to ensure delivery commitments are met.
- Escalate technical risks and dependencies as required.
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Business Process & Change Management
- Drive resolution of outstanding process decisions and implementation gaps.
- Ensure business processes are documented and fit for operational use.
- Support stakeholders in adapting to new ways of working.
- Identify and manage adoption risks.
- Ensure ownership of administrative, reporting and support processes is established before project closure.
- Create a smooth transition from project delivery into ongoing operational ownership.
Training & Adoption
- Coordinate final user training and enablement activities.
- Ensure training materials accurately reflect the live solution.
- Establish and support a network of super users across EME and APAC.
- Support launch and stabilisation activities across both regions.
- Coordinate adoption planning and communications.
- Ensure users are confident operating within the new platform and processes.
- Monitor adoption risks and work with leaders to address gaps.
Stakeholder & Vendor Management
- Act as the primary relationship manager between Gemba and external implementation partners.
- Coordinate delivery activities across Salesforce, Mission Control, Accountability and integration partners.
- Facilitate delivery meetings, workshops and working sessions.
- Ensure actions, decisions and dependencies are clearly documented and managed.
- Maintain momentum across geographically distributed teams.
- Build effective relationships across EME and APAC stakeholders.
Reporting & Governance
- Maintain project governance documentation.
- Manage risk, issue, action, dependency and decision logs.
- Produce regular programme status reporting.
- Provide clear recommendations to senior stakeholders regarding go-live readiness.
- Ensure accountability is maintained across all workstreams.
- Support the handover of governance responsibilities into BAU ownership.
Key Outcomes
Success in this role will be measured through the achievement of the following outcomes:
Platform Go-Live
- Salesforce, Mission Control and Accountability successfully deployed and operational across EME and APAC.
- Agreed business processes actively operating within the new technology stack.
- Legacy processes retired or replaced in accordance with agreed implementation plans.
- Critical business activities successfully transitioned into the new platform environment.
Business Adoption
- Users trained and actively using the new systems.
- Super-user network established across regions.
- Clear ownership established for system administration, support and enhancements.
- Users report confidence in operating within the new environment.
Project Delivery
- UAT completed and business readiness achieved.
- Critical defects resolved before launch.
- Data migration completed successfully.
- Integrations operating as designed.
- Outstanding enhancements prioritised into a managed post-go-live roadmap.
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Operational Transition
- Support model established and operational.
- Governance and ownership transferred into BAU teams.
- Operational reporting and management processes functioning effectively within the new environment.
- No ongoing dependency on the project resource for day-to-day operation.
Essential
Knowledge, Skills & Experience
- Proven project management experience delivering technology implementations.
- Experience leading successful system go-lives and business change initiatives.
- Experience managing CRM, project management and finance system deployments.
- Experience coordinating external implementation partners and vendors.
- Strong stakeholder management capability across technical and non-technical audiences.
- Experience managing testing, deployment and cutover activities.
- Strong organisational, planning and communication skills.
- Experience working across multiple regions and time zones.
- Ability and willingness to provide regular working-hour overlap across both EME and APAC throughout the duration of the contract.
- Ability to support business-critical activities outside standard local business hours where required.
Desirable
- Salesforce implementation experience.
- Experience with Mission Control.
- Experience with Accountability or comparable finance systems.
- Experience in consulting, agency or professional services environments.
- Understanding of project profitability, job costing and operational reporting processes.
Gemba Behaviours
Empathy
- Builds trusted relationships across teams, regions and disciplines.
- Supports colleagues through change with patience and understanding.
- Communicates openly, respectfully and constructively.
Dynamism
- Creates momentum and drives outcomes.
- Takes ownership and removes blockers.
- Adapts quickly and effectively to changing priorities.
Discipline
- Maintains clear governance and accountability.
- Delivers high-quality work with attention to detail.
- Consistently follows through on commitments and actions.
- Balances pace with rigour to ensure successful delivery.
Regular early morning and evening availability will be required to facilitate workshops, testing sessions, issue resolution, stakeholder meetings, cutover activities and go-live support.
Candidates must be comfortable operating in a globally distributed environment and adjusting their working pattern as required to achieve successful project outcomes.
Contract Objective
At The Conclusion Of The Contract
- Salesforce, Mission Control and Accountability are live and operating successfully across EME and APAC.
- Users have transitioned into the new operating model.
- Go-live support and stabilisation activities have been completed.
- Support, governance and platform ownership have been successfully transferred into BAU teams.
- Gemba has a stable, adopted and sustainable technology platform supporting pipeline management, project delivery, job costing, invoicing and operational reporting.
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