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Who are we?
We know what we're doing - BELFOR is the global market leader in damage restoration. Our base in Germany: at over 40 locations with more than 1,100 employees. We look forward to hearing from you - become a restorer too!
Your Tasks
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To manage a team of Trades and Technicians involved in the reinstatement and restoration of Policy Holders properties from initial mitigation work through to complete renovations. This may, at times, include the management of sub-contractors, to supplement the internal workforce. It is envisaged that most of the time will be spent on-site managing the team throughout, solving problems and reporting on progress.
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Ensure accurate job scoping and sales preparation for high-value and complex claims
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Conduct initial site visits for jobs of a defined complexity, producing detailed scopes that enable precise cost estimation and compelling sales offers for insurance partners.
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Enable seamless project execution through effective scheduling
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Develop and hand over work schedules for approved jobs, ensuring Project Leads and field staff have the necessary information to manage delivery efficiently and on time.
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Drive team performance and wellbeing through proactive leadership
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Line manage staff by conducting regular performance reviews, supporting wellbeing initiatives, and implementing tailored development plans to foster growth and engagement.
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Maximise profitability through financial oversight of unit operations
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Monitor and manage the financial performance of all jobs within the team, ensuring cost control, revenue optimisation, and alignment with budgetary targets.
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Ensure a safe working environment through rigorous health and safety compliance
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Uphold health and safety standards across the unit, ensuring all staff adhere to regulations and practices that minimise risk and promote wellbeing.
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Optimise delivery capacity through subcontractor management
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Manage subcontractor relationships and performance to ensure quality, timeliness, and compliance with contractual and safety requirements.
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Mitigate risk through direct liaison with specialist services
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Provide oversight for ensuring the internal sub-contracting of Asbestos removal and Leak Detection ensuring timely resolution of issues impacting job progress.
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Strengthen stakeholder relationships through clear and consistent communication
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Maintain proactive communication with policyholders, Housing Associations insurance companies, loss adjusters, and subcontractors to ensure transparency, trust, and alignment throughout the job lifecycle.
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Inform strategic decisions through performance reporting
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Deliver regular reports on team performance to senior management, highlighting key metrics, trends, and improvement opportunities.
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Protect brand reputation through effective complaint resolution
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Handle customer complaints promptly and professionally, ensuring satisfactory outcomes and continuous improvement in service delivery.
Your Profile
- 5 years’ experience working in Repair/Reinstatement, Restoration insurance sector
- Desirable CILA qualifications
- 25 Days Holiday (Plus Bank Holidays)
- Annual Pay Review
- Company Car
- Workplace Pension Scheme
- Life Insurance
- Health Cash Plan
- Employee Assistance Programme
- Induction and E Learnings
- Annual Flu vaccination
- Eye Test
Curious?
Then apply now to the No. 1 employer. Please state your job title, place of work, desired salary and the earliest possible starting date in your application. Apply now!
Contact
Olivia Jennings
BELFOR UK
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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