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Department: Transformation
Location: UK - London
Description
As CFC continues to grow and expand globally, we are seeking an experienced and commercially focused Business Project Manager to lead the delivery of strategic initiatives, operational and technology modernisation, regulatory change, and business transformation programmes across CFC. The successful candidate will bring deep domain expertise in the Lloyd's and London insurance market, including underwriting operations, distribution, delegated authority, regulatory requirements and operational processes. This expertise will enable them to partner credibly with business leaders, challenge constructively and deliver change that aligns with CFC's strategic objectives and operating model.
This role sits within the Projects Team and is a highly business-facing leadership position. Working closely with Executive Sponsors, Business Sponsors, Strategic Business Partners, Business Analysts, PMO colleagues, SMEs, and delivery teams, you will lead projects from initiation through to implementation and benefits realisation. You will be responsible for establishing the scope, managing delivery plans, resources, budgets, risks, dependencies, and governance, whilst ensuring business outcomes are successfully delivered and embedded.
This is a business-facing role requiring strong leadership, stakeholder management, communication, governance, planning, and problem-solving skills. The successful candidate can operate across complex initiatives, build trusted relationships at all levels of the organisation, and contribute to the continuous improvement of the organisation's project management capability.
About the role
- Lead the delivery of strategic change initiatives from concept through implementation, ensuring alignment with business priorities and expected outcomes.
- Define project objectives, scope, success measures, governance requirements, and delivery strategies to establish a clear foundation for execution.
- Lead or support the development of compelling business cases, investment proposals, and funding requests that demonstrate strategic value and return on investment.
- Define, track, and monitor project benefits and success measures, ensuring delivered outcomes achieve the value and business case commitments agreed by sponsors.
- Develop and maintain integrated delivery plans that provide clear visibility of milestones, critical paths, dependencies, resources, and finances.
- Lead resource planning and coordination across business and delivery teams, ensuring capability and capacity requirements are effectively managed.
- Drive project execution, ensuring delivery remains on track, within scope, and aligned to agreed timelines, budgets, and business objectives.
- Manage cross-functional dependencies, competing priorities, and delivery constraints to minimise disruption and optimise project outcomes.
- Build trusted relationships with sponsors, stakeholders, business leaders, and delivery teams to secure engagement, alignment, and commitment throughout delivery.
- Establish robust governance, control, and reporting frameworks that support effective decision-making and executive oversight.
- Control project scope and change requests, ensuring all changes are evaluated, governed, and aligned to approved objectives and benefits.
- Provide timely, accurate, transparent, and insightful reporting on project performance, risks, issues, decisions, dependencies, and delivery outcomes.
- Proactively identify, assess, and mitigate project risks, issues, assumptions, and dependencies, ensuring appropriate escalation and resolution.
- Maintain effective financial control through accurate budgeting, forecasting, cost management, and benefits tracking.
- Facilitate governance forums, workshops, and steering committees to enable informed decisions, resolve challenges, and maintain momentum.
- Lead implementation and business readiness activities, ensuring impacted teams are prepared, supported, and positioned for successful adoption.
- Oversee operational transition and handover activities, ensuring solutions are embedded effectively and sustainable within business-as-usual operations.
- Drive benefits realisation, continuous improvement, and lessons learned, contributing to the ongoing maturity of project delivery, governance, and enterprise change capabilities.
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About you
- Proven experience delivering complex business change, transformation, and strategic initiatives, with the ability to translate business objectives into successful outcomes and measurable value.
- Strong stakeholder leadership, communication, influencing, and coaching skills, with a track record of building alignment, securing commitment, and driving informed decision-making across all organisational levels.
- Demonstrated expertise in project governance, planning, financial management, and delivery controls, ensuring effective oversight, accountability, and execution throughout project lifecycles.
- Proven ability to identify, assess, and manage risks, issues, dependencies, and change impacts, applying sound judgement to navigate complexity and maintain delivery momentum.
- Strong commercial, analytical, and problem-solving capabilities, combined with experience delivering change within regulated insurance environments.
- Deep domain expertise in the Lloyd's and London insurance market, including underwriting operations, delegated authority, claims, distribution, regulatory requirements and the broader insurance value chain.
- Experience delivering platform implementations within insurance environments, particularly across underwriting, claims or broader operational platforms.
- Proven ability to engage credibly with underwriting, operations, technology, risk, compliance and executive stakeholders, translating complex business requirements into practical delivery outcomes.
- Experience leading business and technology change programmes within insurance carriers, MGAs, brokers or Lloyd's market organisations would be highly advantageous.
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Core Values
- Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
- Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
- Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
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