Bottomline
Project Manager
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Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
Job Summary
The Project Manager is responsible for onboarding customers onto Bottomline’s cloud solutions, ensuring delivery is completed effectively and within customer timescales. The role acts as the primary point of contact for enterprise-level customers, applying best practice project planning and management techniques. It requires high-quality delivery aligned to service standards, with responsibility for project time, cost, and quality.
Key Responsibilities
- Lead successful delivery of customer projects, ensuring agreed objectives, timelines, budgets, and quality standards are achieved.
- Manage the full project lifecycle, from initiation and planning through to implementation and handover.
- Build strong relationships with customers, stakeholders, and internal teams, acting as the primary delivery contact.
- Provide project leadership, governance, and oversight, proactively managing risks, issues, dependencies, and change.
- Ensure effective planning, reporting, and communication to provide clear visibility of progress, status, and outcomes.
- Drive customer success by understanding business requirements and aligning solutions to customer needs.
- Manage project financial performance, including forecasting, budget control, and revenue opportunities.
- Support business growth through collaboration with sales and pre-sales, providing delivery expertise and guidance.
- Promote project management best practice, continuous improvement, and knowledge sharing across the organisation.
- Maintain a strong understanding of company solutions, services, and industry trends to deliver customer value.
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Customer Focus
- Provide a positive service that exceeds customer expectations.
- Support exceptional customer service by ensuring processes and controls are maintained.
Collaboration
- Ensure effective use of resources.
- Establish common processes and share best practice.
- Escalate project issues in a timely manner.
- Maintain effective communication with other departments.
Innovation
- Establish, monitor, and improve departmental processes, standardising where appropriate.
- Share lessons learned within the team and wider department.
- Support the rollout of new solutions.
Continuous Improvement
- Participate in peer reviews, challenging and improving best practice.
- Take ownership of a process, product, or domain, becoming a Subject Matter Expert.
- Actively support personal and team development, fostering growth and adaptability.
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Skills, Knowledge and Experience Required
- At least 3 years’ experience in a Project Management or consultancy role.
- Recognised Project Management certification, or equivalent qualification, with practical knowledge of project management principles and methodologies.
- Experience in Payments, Cash Management, or FinTech software environments.
- Knowledge of Accounts Payable, Accounts Receivable, Payments, and Treasury Management processes is desirable.
- Proven track record of managing high-value projects and stakeholders through to conclusion.
- Strong critical thinking, problem-solving, and decision-making skills.
- Excellent verbal, written communication, and organisational skills.
- Responsible, energetic, and positive attitude.
- Strong relationship-building skills with colleagues and customers at all levels.
- Calm under pressure, able to motivate others, with good commercial awareness.
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
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