HARMONY BUSINESS SUPPORT SERVICES LTD
Project Manager
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Job Description
NORMAL PLACE OF WORK:
Severn Partnership HO – Telford
Reports To
Head of Department (HOD)
Role Specification
Responsible for the successful planning, coordination, delivery, and commercial management of client projects, ensuring they are completed safely, on time, within budget, and to the highest quality standards. The role provides leadership and support to operational teams through coaching, mentoring, and effective resource management while maintaining strong client relationships and driving continuous improvement across the business.
The Project Manager will support the Head of Department in delivering the annual business plan, achieving revenue and profit targets, and embedding a high-performance, client-focused culture aligned with Severn Partnership’s core values of Professional, Lean, and Team.
Key Responsibilities
Team Leadership & Development
- Lead, motivate, and manage project teams to deliver exceptional results and exceed client expectations.
- Provide inspirational coaching, mentoring, and support to direct reports, building capability, technical competence, and leadership skills.
- Support the induction, training, and development of team members, including site-based surveying skills and company procedures.
- Mentor Senior Surveyors and other team members in project planning, estimating, and quotation processes.
- Deliver regular performance feedback to the Head of Department for inclusion in probation reviews & PDR’s.
- Participate in recruitment, onboarding, employee engagement, and retention initiatives.
Project Management & Operations
- Manage projects from initial enquiry through to final delivery, ensuring client requirements are met or exceeded.
- Assist bid writer in preparing quotations and project proposals in accordance with company procedures for projects of all sizes.
- Ensure contractual documentation is completed, accurate, and appropriately authorized.
- Develop and deliver detailed project briefings, schedules, and resource allocations to optimize operational efficiency.
- Coordinate personnel, equipment, vehicles, software, and project resources to ensure successful project execution.
- Monitor project progress against budgets, schedules, and quality standards, taking corrective action where necessary.
- Act as the primary point of contact for clients throughout project delivery, ensuring regular progress updates are communicated in a timely manner.
- Build and maintain strong client relationships, identifying opportunities for repeat business and service enhancement.
- Liaise closely with Technical Managers, Surveyors, and Data Analysts to ensure project milestones and deliverables are achieved.
- Resolve operational issues proactively and escalate complex, time-critical, commercial, or safety-related matters appropriately.
- Conduct final quality assurance reviews and approve project deliverables prior to client issue.
- Ensure compliance with company policies, industry standards, contractual obligations, and statutory requirements.
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Commercial & Business Growth
- Support the preparation of large-scale tenders and commercial submissions.
- Identify opportunities to improve profitability, operational efficiency, and service delivery.
- Contribute to achieving departmental revenue, utilization, and profit targets.
- Monitor project financial performance, including budgets, costs, margins, and resource utilization.
- Assist in the implementation and monitoring of Key Performance Indicators (KPIs).
- Support the Head of Department and senior leadership team in delivering the annual business plan and growth objectives.
- Identify opportunities for business development and expansion of existing client relationships.
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Leadership & Administration
- Monitor departmental performance and provide regular updates to the Head of Department.
- Support the development and implementation of operational policies, procedures, and best practices.
- Demonstrate strong commercial awareness and accountability for project performance.
- Keep up to date with industry developments, emerging technologies, and best practice standards.
- Take responsibility for personal development and professional growth.
Other Accountabilities
- Being fully aware of and actively complying with Munnelly Group’s policies and procedures relevant to your own responsibilities.
- Maintain a positive and proactive attitude always respecting fellow Team Members.
- Play an active role in the leadership of the business, inspiring a team-centred culture of excellence and high performance.
- Keep equipment and your work area clean and tidy as far as reasonably possible.
- Performing any other reasonable duties as directed by line management.
- Initiating continuous improvement in your own areas of responsibility and feedback on own performance, in one-to-ones and PDR’s.
This list should not be regarded as exhaustive, and the role holder will be expected to deliver other duties relevant and appropriate to the role.
Person Specification
- Proven experience in project management within surveying, geospatial, engineering, or a related technical environment.
- Experience in land surveying, engineering, geospatial services, or related industries.
- Strong leadership, coaching, communication, and people management skills.
- Excellent organizational, planning, and problem-solving abilities.
- Commercial awareness with experience in managing budgets and project profitability.
- Strong client relationship management and communication skills.
- UK Driving License
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