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Project Manager
Job category: Production
Requisition number: PROJE007254
Location: Witham
Type: Full-time
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Job details
Description
With more than 150 years of industry-leading experience, the businesses of SGS & Co and SGK are uniting to form SGX—a powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953, SGX will deliver the full suite of packaging graphics, plate and cylinder production, and metal deco services to brand owners, retailers, and printers—all with a focus on reducing complexity, delivering flawless in-market execution, and leveraging global reach to drive consistency and impact at scale.
Position Summary
The Project Manager acts as the day-to-day customer service lead for a major retail client within our reprographics and packaging artwork business. This role is supplier and printer-facing and service-driven, focused on coordinating packaging artwork projects, managing pack changes and ensuring a smooth, efficient and high-quality service from brief through to final approved artwork.
An understanding of FMCG packaging and print processes is essential.
Key Responsibilities
Customer & Project Coordination
- Act as a point of contact for the AM, supplier and printer delivering a professional and responsive service
- Coordinate new and updated packaging artwork projects across the client’s brand portfolio
- Manage the end-to-end pack change process, including artwork updates, repro, proofs and approvals
- Maintain all internal systems and job status reports
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Briefing, Artwork & Approvals
- Gather accurate briefs and submit them to the production team
- Ensure all briefs are clear and concise containing all relevant information from the AM for production to work to right first time.
- Collate artwork amends and manage feedback between client and production
- Coordinate and lead Banton Handover meetings, issuing actions and minutes
- Ensure all artwork is approved by relevant client departments before final file release
- Advise on print and technical feasibility with support from internal print and technical teams
Timeline & Issue Management
- Communicate key milestones and critical path timelines to all stakeholders
- Monitor progress and escalate risks or delays where appropriate
- Support press attendance and print sign-off when required
Relationship & Service Management
- Build and maintain strong working relationships with client teams and print suppliers
- Always represent SGx professionally within the client environment
- Develop a strong understanding of the client’s culture and ways of working
- Identify opportunities for continuous improvement across client and internal processes
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Skills & Experience
- Strong organisational and coordination skills
- Experience managing multiple packaging or artwork projects in an FMCG environment
- Good understanding of print processes and packaging materials
- High attention to detail and ability to remain calm under pressure
- Confident communicator with strong customer service skills
- Proficient in Microsoft Office
- Experience working with FMCG brands or retailers
- Willingness to work overtime when required
Personal Attributes
- Proactive and able to work independently
- Service-focused with strong empathy and listening skills
- Process-driven and solutions-oriented
- Confident working with stakeholders at all levels
- Collaborative team player with a professional presence
Propelis, is a go-to-market ecosystem that enables marketers to move their brands forward with greater speed, clarity, and confidence. Our broad range of integrated solutions include brand creative, packaging, print solutions, branded environments, and content production. Services are delivered through our family of brands: SGX, Marks, Equator, Collide, and 5Flow. With a combined legacy spanning more than 150 years, Propelis commences operations with 10,000 employees in 30+ countries, nearly $1 billion in annual sales, and a diverse client base of over 2,000 leading companies.
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