Zayo Europe
Project Manager
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Company Description
At Zayo Europe, we’re driven by a bold vision to power the world through connectivity. We’ve built and operated the critical fibre networks that keep businesses, communities, and economies connected. In 2024, we embarked on an exciting new chapter as a standalone company — a milestone that empowers us to innovate, grow, and lead with greater agility. As we continue to evolve, our mission remains clear: to deliver fast, reliable, and scalable infrastructure that fuels the digital world.
Summary
Responsible for the effective management and delivery of multiple complex/large-scale customer and internal projects. Establishing and maintaining an effective communication flow with customers and internal cross-functional teams to ensure all parties perform as a cohesive unit. Act as customer advocate across multiple projects whilst minimising company exposure and risk.
Duties And Responsibilities
- Develop a clear understanding of customer requirements and the company’s contractual obligations.
- Manage customer expectations through clear and timely communications whilst representing the company’s objectives and requirements for successful project delivery.
- Identify required resources and work with respective management teams to acquire core project team members.
- Facilitate structured and documented project kick-off and update meetings with team members to identify major milestones, sub-tasks, dependencies, and risks.
- Proactively identify areas where critical project deadlines may be in jeopardy and facilitate corrective measures and contingency plans to ensure company commitments are met.
- Monitor expenditure to ensure each project is completed at or below budget.
- Create, maintain, and distribute regular project plans, milestone charts, and status updates as appropriate.
- Develop and maintain strong communication channels with both internal and external organisations.
- Build long-term relationships with customers & suppliers and identify appropriate growth / partnership opportunities.
- Analyse efficiencies of existing business processes and suggest suitable improvements.
- Provide pre-sales support to the Sales / Account Management department for potential and existing customers.
- Provide post-sales support to customers, Account Management, Service Management, and the Network Management Centre.
- Products to be delivered will be standard and complex point to point dark fibre orders, standard Private Wavelengths.
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Other Responsibilities
- Personal development - update relevant knowledge and skills in line with trends and developments in the field.
- Support the management and development of the company by taking part in business planning and work in liaison with other teams.
- Comply with departmental and corporate controls and procedures and all internal control processes.
- Possess and employ the highest ethical and business standards and always conduct self with the greatest degree of professional integrity.
- Undertake any other ad-hoc duties as deemed appropriate by Line Manager/Director.
Qualification Requirements
- Fluent English (written and oral)
- Minimum of 5 years’ experience with demonstrable achievements in a telecommunications engineering or project management environment.
- Practitioner level certification in Project Management (e.g. APMP, PMI, PRINCE2).
- Planning & Organising: Proven ability to establish a course of action, acquire resources, and deploy them effectively.
- Time Management: Proven ability to multi-task in a high-pressure environment and ensure effective delivery of priorities to meet targets and objectives.
- Responsibility: Proven ability to work without direct supervision and to solve problems using own initiative.
- Communication: Proven ability to provide effective and timely communication to customers and project teams.
- Proven ability to impart information clearly and concisely at executive level both by verbal presentation and written reports.
- Cooperation & negotiation: Proven ability to work effectively with others in order to meet project objectives.
- Problem Solving: Proven ability to analyse and document a situation and understand how to apply that analysis to resolve the issue at hand.
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Desirable Experience/Attributes
- Exposure to full project delivery life cycle on multiple Pan-European and Global projects.
- Solid understanding of key technical aspects of company technologies (IP, WDM, Fibre, Ethernet, MPLS, Civils construction).
- Experience of delivering customer solutions utilising Ciena, Juniper, and other optical technologies.
- Familiarity with using Project Management software, e.g. MS Project.
- Exposure to Salesforce.com
UK Rewards
- Competitive compensation including annual incentive plan
- Hybrid working
- Excellent benefits including health, disability, and life insurance
- Pension with higher employer contributions up to 8%
- Retail and fitness membership discounts
- Generous paid time off policy including enhanced paid parental leave, 25 days paid time off, one floating day, and two volunteer days off per annum
- Employee assistance programs including mental health, wellbeing, and medical support
Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, ethnic or national origin, disability status, genetics, military service status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, redundancy, transfer, leaves of absence, compensation, and training.
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