Papaya Global
Project Manager
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Papaya Global
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
About the Role
We are looking for a dynamic, energetic, and self-motivated Project Manager to lead our customers through implementations of the Papaya EoR and payroll solutions. The Implementation Project Manager is a customer-facing role that drives the delivery of implementations, manages, creates, coordinates, and prioritizes projects and tasks, leads timelines, maintains project plans, and communicates status to implementation team members, senior management, and customers.
The ideal candidate has a strong project management mindset and is able to leverage AI-powered workflows and automations to improve project execution, customer communication, reporting, and operational efficiency.
Responsibilities
- Manage all phases of customer onboarding and develop detailed project plans, schedules, project timelines, status reports, and processes to ensure customer satisfaction, project continuity, and the timely delivery of services.
- Create, optimize, and drive schedules and project plans across cross-functional teams, partners, and customers.
- Anticipate, recognize, and work through resistance or setbacks, work well with others when conflicts arise, ensure alignment with objectives, and ensure projects remain on schedule.
- Lead customer interactions and act as the point of contact throughout the implementation, including scheduling and setting the agenda for weekly implementation meetings, preparing status reports, and following up on outstanding deliverables.
- Run the planning and scheduling of multiple simultaneous customer implementation projects.
- Partner closely with Implementation and Onboarding Managers on delivery of projects that fall within a larger, strategic program of customer work.
- Monitor and measure program/project performance using appropriate tools and techniques.
- Ensure projects are implemented within contractual obligations and established timelines. Escalate to leadership when implementation projects are at risk.
- Maintain positive customer relations utilizing strong communication and customer leadership skills.
- Work closely with Sales Executives, Customer Success Managers, and Implementation and Onboarding Managers to ensure appropriate follow-up of identified customer needs.
- Identify, along with members of the consulting team, additional services which will add value to customers, thus enhancing their experience with Papaya.
- Leverage AI-powered workflows and no/low-code automations to streamline project tracking, status reporting, meeting preparation, documentation, task management, and customer communications.
- Identify opportunities to apply AI to repetitive project management and implementation processes and implement practical solutions that improve team productivity, project visibility, and customer experience.
- Participate in internal projects as needed.
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Requirements
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- 5+ years of experience in a Project Management and/or Sr. Project Management role.
- Experience in regional/global payroll operations.
- Experience leading large projects and partnering on delivery of multi-faceted engagements.
- Ability to lead multiple customers and projects/tasks simultaneously.
- Desire to actively lead customers and maintain customer satisfaction through timely follow-up, thorough communication, and internal escalations to leadership as needed.
- Strong internal communication skills, including the ability to work with all groups and levels of the organization (Customer Success, Sales, Marketing, Legal, Product, Operations, Finance).
- Must possess initiative to produce improvement initiatives both internally and with customers.
- Hands-on experience building AI-powered workflows, automations, or custom AI solutions that improve project management, customer onboarding, reporting, documentation, or operational efficiency.
- Experience creating AI-driven workflows, agents, or no/low-code automations that are integrated into day-to-day project management or implementation processes.
- Ability to identify opportunities for AI adoption and implement practical solutions that improve project visibility, scalability, customer experience, and team productivity.
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