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Project / Programme Manager
Location
London (Hybrid – 3 days per week on-site)
Type
Contract - inside IR35 (depending on requirement)
Contract length
Until end of Fe
About the Role
We're looking for an experienced Project or Programme Manager to lead the delivery of multiple customer-focused transformation initiatives within a fast-paced enterprise environment.
This role will focus on the successful delivery of Customer Experience (CX) and Customer Data programmes, managing multiple concurrent workstreams across business and technology teams. You'll work closely with internal stakeholders, technical teams, and third-party partners to deliver complex digital and data transformation projects that improve customer engagement and maximise the value of customer data.
This is an excellent opportunity for someone with experience delivering MarTech, Customer Data Platform (CDP), and customer data migration programmes.
Key Responsibilities
- Lead the end-to-end delivery of multiple projects and workstreams simultaneously.
- Manage cross-functional teams across technology, data, marketing, product, and business functions.
- Deliver Customer Experience and Customer Data transformation initiatives on time and within budget.
- Oversee project governance, RAID management, reporting, financial tracking, and stakeholder communications.
- Coordinate dependencies across several parallel projects and programmes.
- Work closely with technical teams to deliver customer data integrations and migrations.
- Manage third-party suppliers and implementation partners, ensuring successful delivery against agreed milestones.
- Facilitate workshops, planning sessions, steering committees, and executive updates.
- Ensure risks, issues, and dependencies are identified early and managed effectively.
- Drive delivery through Agile and/or Waterfall methodologies where appropriate.
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Essential Experience
- Proven experience as a Project Manager or Programme Manager delivering complex technology programmes.
- Strong experience managing multiple concurrent projects or workstreams.
- Experience delivering Customer Experience (CX) or MarTech programmes.
- Hands-on experience delivering projects involving Adobe Experience Cloud and/or Braze.
- Experience working with Customer Data Platforms and customer data ecosystems.
- Experience with Hightouch and/or Databricks.
- Proven experience delivering customer data migration projects.
- Strong stakeholder management across both technical and non-technical audiences.
- Experience managing project governance, planning, budgets, and reporting.
- Comfortable working in Agile environments.
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Desirable Experience
- Experience managing third-party vendors, implementation partners, or system integrators.
- Experience within hospitality, retail, travel, eCommerce, or customer-centric organisations.
- Knowledge of customer personalisation, CRM, marketing automation, or loyalty platforms.
- Relevant Project Management qualification (PRINCE2, PMP, MSP, or Agile certifications).
What We're Looking For
You'll be an organised and proactive delivery professional who thrives in complex environments. You can confidently manage multiple priorities, build strong relationships across business and technology teams, and keep programmes moving forward while maintaining a clear focus on customer outcomes.
Strong communication skills, commercial awareness, and the ability to influence stakeholders at all levels are essential.
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