Project Manager - Business Change Delivery (media or telco experience needed)

Location: London, Hybrid - 2 days per week in the office

Contract: 6-Month Contract

IR35 Status: Inside IR35

We are seeking an experienced Project Manager to join a dynamic Change Delivery team responsible for delivering high-profile business change initiatives across a large, complex organisation. This is an exciting opportunity to lead strategic projects that drive customer experience improvements, new product and service launches, operational enhancements, and business transformation programmes.

Working within a fast-paced and highly collaborative environment, you will manage cross-functional business change projects from inception through to delivery, ensuring successful outcomes for both customers and the business.

Key Responsibilities

• Lead the end-to-end delivery of complex business change projects aligned to strategic objectives.
• Define project scope, plans, timelines, resource requirements, and dependencies.
• Drive cross-functional collaboration across teams including Product, Technology, Operations, Sales, Marketing, and other business functions.
• Manage project governance, ensuring effective communication, risk management, issue resolution, and decision-making processes.
• Champion a customer-focused approach, ensuring change is successfully embedded across the organisation.
• Provide regular project updates to senior stakeholders and leadership teams.
• Ensure projects are delivered on time, within scope, and within budget.
• Own and maintain key project artefacts including project plans, RAID logs, RACI matrices, and status reports.
• Manage stakeholder expectations and create clear, consistent communication throughout the project lifecycle.
• Conduct post-implementation reviews, identifying lessons learned and opportunities for continuous improvement.