Marks & Spencer
Project Manager - Convenience Future Operations
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WHAT YOU WILL DO
- Manage a prioritised portfolio of operational projects, ensuring each has a clearly defined problem statement, sponsor, scope, expected benefits, milestones, resource requirements and success measures.
- Define operational challenges through concise project briefs supported by customer, colleague, partner, operational and commercial evidence, establishing clear baselines and measurable outcomes.
- Lead discovery activity, assessing options, operational implications, dependencies, risks, costs and benefits, and recommending whether initiatives should stop, develop, pilot or move into formal programmes.
- Build business cases, decision papers and controlled trials with clear ownership, measures, milestones, costs and exit criteria, evaluating performance against agreed baselines.
- Produce evidence-based post-trial evaluations and recommendations, securing business ownership, implementation plans, governance and resources for initiatives approved to scale.
- Control project milestones, risks, dependencies, resources and expenditure whilst supporting day-to-day Convenience operations, including participation in the On Call rota and ownership of agreed operational priorities.
WHO YOU WILL BE
- A strong project manager with the ability to take initiatives from problem definition through to implementation, handover or recommendation.
- Commercially and operationally minded, able to assess opportunities objectively and make difficult decisions, including recommending when activity should stop.
- Highly organised and comfortable managing multiple projects, deadlines, dependencies, risks and stakeholders simultaneously.
- A confident relationship builder who can influence across Operations, Transformation, Technology and Partner teams.
- Analytical and evidence-led, using data, insight and measurable outcomes to inform decisions and evaluate success.
- Curious and hands-on, willing to spend time in stores and with Partners to understand challenges, validate issues and test solutions.
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WHAT YOU WILL BRING
- Proven project management experience, with a track record of delivering projects from problem definition through to implementation or formal handover.
- Strong ability to translate broad operational issues into clearly defined scope, measurable outcomes and deliverable project plans.
- Experience establishing baselines, success measures, benefits tracking and post-implementation evaluation.
- Strong commercial and operational judgement, with the confidence to challenge assumptions and recommend the best course of action.
- Excellent stakeholder management and written communication skills, with experience producing project briefs, business cases, trial evaluations and decision papers.
- Good understanding of store operations and the practical requirements of partner-operated environments.
What’s in it for you:
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
- Here are some of the benefits we offer that make working for M&S just that little bit more special…
- 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
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Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take Your Marks and apply today.
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