DHL Global Forwarding
Project Manager - Industrial Projects
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Who is DHL Global Forwarding?
DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.
You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.
Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder (CIF).
Our Values
Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.
We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.
In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.
Role
Role Overview
To take ownership of Industrial Projects from inception through to completion, ensuring that all customer, operational, commercial, legal, and HSE requirements are achieved. The Project Manager will work closely with Business Development, customers, subcontractors, DHL offices, and internal stakeholders to deliver projects successfully while maximising revenue and gross profit and minimising financial or operational risk.
Key Responsibilities
- Understand the services, deliverables, and commercial terms agreed between the Business Development team and the customer.
- Review the potential revenue and gross profit of each project from the outset.
- Identify and escalate projects that may be financially unviable and support the development of actions to mitigate potential losses.
- Take full ownership of projects from inception through to successful completion.
- Agree responsibilities and commercial terms with subcontractors and other participating DHL offices.
- Maintain clear and professional communication with customers, project leads, subcontractors, and DHL offices.
- Provide project status updates on a twice-monthly basis, including revenue and gross profit performance.
- Maintain regular dialogue with customers and project leads to identify opportunities for additional business or project expansion.
- Maximise the gross profit potential of each project while minimising financial losses.
- Ensure project billing is completed accurately and monitor unbilled revenue and overdue payments.
- Take appropriate action where payment disputes could delay invoice settlement.
- Ensure a suitable Standard Operating Procedure is received or developed with the Business Development team responsible for securing the business.
- Ensure Incoterms and the responsibilities of all parties are clearly understood for every project.
- Ensure all projects comply with DHL HSE requirements, legal obligations, and applicable industry standards.
- Maintain effective communication with local and overseas DHL Industrial Projects offices.
- Share project knowledge, experience, and best practice with Industrial Projects colleagues.
- Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption.
- Contribute to the First Choice continuous improvement program.
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Skills and Experience
- Minimum three years’ project experience.
- Experience managing at least two projects from inception through to completion.
- Strong understanding of project profitability, revenue, gross profit, billing, and financial risk.
- Excellent customer service and communication skills.
- Good commercial awareness and a proactive approach to identifying opportunities.
- Ability to prioritise workloads and perform effectively under pressure.
- Self-directed and capable of taking ownership of work.
- Good written and spoken English.
- Knowledge of HSE, legal, and industry compliance requirements.
- Proficiency in CargoWise and MMS would be advantageous, although training may be provided.
- Experience working with subcontractors, overseas offices, and multiple project stakeholders would be advantageous.
Benefits
- A competitive salary.
- Generous holiday entitlement.
- Pension scheme which includes life assurance.
- Access to professional employee assistance and wellbeing programme.
- A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts.
- Training and Development opportunities with a strong focus on internal promotion.
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HOURS/SHIFT PATTERN
37.5 hours per week.
REPORTS TO
Operations Manager.
Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.
What’s Next?
If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.
DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.
Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.
We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
By submitting your application, you agree that DGF UK will process your personal data for the purpose of recruitment and selection. We handle all data in accordance with the UK GDPR and Data Protection Act 2018. To understand what information we collect, how we use it, and your rights, please read our full Privacy Policy.
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