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About The Company
Communify is the leader in unifying the digital communication of market and client data to provide intelligent insights for investors and investment professionals. Founded on decades of maturity in delivering complex market data to some of the largest firms in financial services, Communify’s platform and Knowledge Bases allow excellent experiences - many of which you may use today. Communify’s SaaS-based product suite unifies the communication of market and client data through a library of financial apps, with solutions including Communify Markets Apps, Client Apps, Advisor Apps and AI Apps (MIND). Communify’s Knowledge Base of 4000+ unique data feeds and 500M+ page views per day also powers Communify’s advanced AI capabilities for the next generation of communication, automation and management of financial data.
As individuals, we are a diverse group, coming from varied professional backgrounds and perspectives. While some of us start with financial experience, our larger belief is that new ideas come from learning, research, analytical thinking, questioning, and translating what we know into new contexts.
Job Summary
The Project Manager is accountable for ensuring assigned EMEA client projects have a clear plan, remain on time and within budget, and that risks, dependencies, scope changes and decisions are actively managed through to successful delivery. Working across Product, Engineering, Account Management and client stakeholders, the Project Manager owns the overall delivery plan, milestones, dependencies, risks and resource requirements, while maintaining clear visibility of the commercial position of their assigned projects.
This is a highly visible, client-facing role requiring strong delivery discipline, commercial awareness and the ability to coordinate multiple teams and stakeholders across complex financial technology implementations. The Project Manager translates client objectives and delivery realities into clear, actionable plans and ensures all parties remain aligned on progress, risks, decisions and milestones.
Key Responsibilities
Project Planning & Milestone Ownership
- End-to-End Planning: Build and continuously maintain comprehensive project plans, cross-team timelines, milestone trackers and delivery forecasts for complex client engagements.
- Dependency Mapping: Coordinate cross-team dependencies at the engagement level, partnering with technical Pod Leads to ensure client-facing timelines accurately reflect multi-pod capacity and realities.
- Release Orchestration: Manage project sequencing across client, delivery, and internal stakeholders to track critical paths and orchestrate seamless go-live readiness and release coordination.
- Implementation Readiness: Coordinate go-live readiness, client acceptance and transition into business-as-usual support, ensuring outstanding actions, dependencies and ownership are clear before project closure.
- Budget & Effort Management: Establish and maintain the project delivery budget, tracking planned versus consumed delivery days and forecast effort to completion. Identify potential overruns early and agree corrective actions with the relevant stakeholders.
- Forecasting: Maintain accurate forecasts for project completion dates, remaining effort and resource requirements, highlighting variance against the agreed baseline.
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Day-to-Day Execution & Coordination
- Momentum & Follow-Through: Drive daily accountability on action items, open decisions, and cross-functional deliverables, proactively resolving operational gaps before they become delivery risks.
- Iteration Alignment: Attend pod iteration planning sessions to inject vital client priority context and highlight upcoming timeline dependencies (Note: Pod Leads retain ownership of technical sequencing and sprint commitments).
- Regional Delivery: Coordinate delivery across distributed teams and clients throughout the UK and EMEA, managing dependencies across locations, time zones and internal delivery functions.
- Delivery Governance: Maintain the agreed project plan, RAID log, actions and decisions, budget and effort tracking, and project status reporting as the single source of truth for each engagement.
- Project Health: Maintain an objective assessment of project health across timeline, budget, scope and delivery risk, escalating material variance early and ensuring recovery actions are clearly owned.
Risk, Issue & Escalation Management
- Proactive Mitigation: Identify, log and escalate project blockers early, with clear articulation of downstream impacts, mitigation options and recommended trade-offs.
- RAID Management: Own and maintain the project Risks, Assumptions, Issues and Dependencies log, ensuring each item has clear ownership, impact, mitigation and target resolution dates.
- Escalation Ownership: Drive the resolution process for delivery risks—synthesizing technical inputs from the Pod Lead and client-side constraints from the Account Manager—to establish clear accountability and resolution paths.
- Scope & Change Control: Maintain clear control of agreed project scope. Identify changes or additional requirements, assess their delivery and commercial impact, and ensure changes are formally agreed before being incorporated into the delivery plan.
Client Communication & Transparent Reporting
- Single Source of Truth: Own project-level delivery reporting and coordinate client-facing delivery communications with the Account Manager, including status updates, project health dashboards and milestone reports.
- Jargon-Free Clarity: Translate complex technical status updates into clear, concise, and business-friendly communications that clients and executive stakeholders can easily digest and act upon.
- Meeting Facilitation: Lead or facilitate client delivery meetings where appropriate, ensuring key decisions, actions and follow-ups are clearly captured, owned and tracked through to completion.
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Requirements & Backlog Quality
- Requirements Readiness: Ensure requirements, user stories and acceptance criteria are sufficiently defined before entering delivery, coordinating with Product, Account Management and technical teams to resolve gaps.
- Backlog Visibility: Maintain visibility of the delivery backlog and ensure priorities align with the agreed project plan, milestones and client commitments.
Commercial & Scope Awareness
- Contract Alignment: Maintain clear visibility of contracted scope versus delivery, ensuring project activity remains aligned with agreed roadmaps and commercial commitments and flagging variance to the Account Manager.
- Expansion Signals: Identify potential client expansion signals, technical whitespace or upsell opportunities and feed these to the Account Manager; the Project Manager does not own the sales process.
Required Qualifications
- Experience: 4+ years' experience managing complex client-facing software implementation or digital delivery projects within SaaS or technology-led environments.
- Delivery Competency: At least 3 years of hands-on experience embedded within software product development lifecycles, with a strong grasp of agile delivery methodologies and cross-functional delivery management.
- Tooling: Strong experience with Jira or comparable delivery/project management tooling, with the ability to maintain complex plans, dependencies and reporting across multiple teams.
- Domain Literacy: Experience within financial services, FinTech, WealthTech or market data is highly desirable, particularly across wealth managers, investment platforms, asset managers, banks or institutional investors.
- Communication & Detail: Exceptional presentation skills and an ability to translate highly technical data into business-friendly narratives, backed by immaculate organization and attention to detail.
Preferred Qualifications
- Experience managing client-facing implementations involving large-scale financial institutions, market data integrations or complex third-party dependencies.
- Project or delivery management certifications such as PMP, PRINCE2, Certified ScrumMaster (CSM) or AgilePM are advantageous but not essential.
- Willingness to travel occasionally to client sites and Communify offices across the UK and EMEA.
Salary & Benefits
- Competitive base salary
- Annual bonus eligibility
- Employer pension contribution
- Annual leave entitlement plus UK bank holidays
- Private medical insurance
- Life assurance
- Hybrid working
- Additional Communify UK benefits
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