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A market leader in customer experience technology is seeking a hands-on and experienced professional to join their dynamic team. This role offers strong career development and the opportunity to work with innovative tools, primarily remotely with occasional office presence.
The Role
- Deliver products, applications, and services to end users, ensuring high customer satisfaction
- Work cross-functionally to support customer engagement and expand product and service offerings
- Liaise with internal departments to ensure project mandates are understood, agreed, and delivered on schedule
- Manage project risks, issues, assumptions, constraints, and dependencies throughout the project lifecycle
- Facilitate and lead project meetings, ensuring accurate minutes are produced and distributed
- Manage project budgets
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What You'll Need
- Experience working in a technical, customer-facing environment
- Proven ability to manage multiple projects simultaneously
- Strong organisational, administrative, and prioritisation skills
- Ability to resolve or escalate issues effectively and sensitively
- Self-motivated, flexible, and able to work with minimal supervision
- PRINCE2 Practitioner or PMP qualification (desirable)
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What's On Offer
- Opportunity to work with innovative tools in customer experience technology
- Strong career development prospects
- Primarily remote working with occasional office visits
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