Metroline Ltd
Project Manager - ML137

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Cricklewood, London, UK
Metroline
Permanent
Up to £75,000 depending on experience
Job Title
Project Manager
Line Manager
PMO Manager
Department
IT
Location
London
Job Summary
Metroline needs a Project Manager to lead the delivery of our most important technology initiatives, including infrastructure upgrades, application implementations, cloud, data, and business change.
This is a senior, hands-on delivery role for someone from a consulting, systems integration, or enterprise transformation background who is used to walking into an unfamiliar environment and delivering fast, often before everything is neatly defined.
You'll report to the PMO Manager and own multiple projects end-to-end, working within the PMO's governance framework and trusted to drive delivery with minimal direction from day one.
Main Responsibilities
Delivery
- Own the end-to-end delivery of multiple concurrent technology and transformation projects, from initiation through to go-live and benefits realization.
- Define scope, goals, deliverables, and success criteria, and hold the project and its stakeholders to them.
- Run the full delivery lifecycle: requirements and functional specification, build, data migration, testing, cut-over, and operational handover.
Planning & Control
- Build and maintain robust project plans, milestone schedules, and delivery roadmaps, forecasting accurately and keeping delivery on track.
- Own the RAID log, actively driving mitigation, decisions, and timely escalation rather than simply recording items.
- Manage project budgets and financials, working with budget holders to control and forecast spend.
- Work within the PMO operating model, with projects in Freshservice, RAID, and plans in SharePoint, and weekly RAG and status reporting into Power BI.
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Suppliers & Stakeholders
- Manage third-party vendors, strategic partners, and delivery teams, holding them to account for cost, quality, and timelines, including supplier selection and contract delivery.
- Communicate credibly at every level, from technical teams to executive sponsors, surfacing problems early, driving decisions, and translating between technical and business audiences.
Essential Criteria
- A minimum of 5 years' project management experience, with a proven track record of delivering complex technology, infrastructure, and transformation projects, end-to-end, in enterprise environments.
- Experience delivering ERP transformation programs, including system implementation, integration, migration, or business process transformation, is highly desirable.
- Experience working within audit, controls, regulatory, or compliance-driven environments, with an understanding of governance and assurance requirements, is desirable.
- Consulting, systems integration, or professional services background, comfortable delivering fast with limited context.
- Comfortable operating in ambiguity, bringing structure to complex programs, and imposing delivery discipline when a project lacks it.
- Proven managing multiple concurrent projects, third-party vendors, and strategic partners.
- Strong on governance, financials, RAID, planning, and reporting.
- Excellent stakeholder management up to executive / "C" level, with the confidence to challenge and escalate.
- PRINCE2, APM, or PMP qualified, or equivalent demonstrable experience.
- Transport, logistics, or operationally critical sector experience is an advantage, not essential.


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Competencies & Skills
- Strong interpersonal skills, with the ability to develop strong working relationships.
- Excellent communication skills – both written and verbal
- Self-sufficient and self-motivation
- Have an awareness of the functions, operations, and technology employed within Metroline
- Able to explain technical concepts and procedures to non-technical users.
- Strengths in logical analysis, and an ability to think creatively to deliver solutions.
- Skills in adapting, multi-tasking, and troubleshooting.
Hours of Work
38 hours per week, Monday to Friday
Salary
Depending on Experience
The Equality Act
Metroline is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex, and sexual orientation.
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