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Job Title
Project Manager (Onboarding)
Reporting to
Head of Operations, Solar and Storage
Location
South West England or Kings Langley
Unit
Northern Europe, Services
Do you want to work to make Power for Good?
We're the world's largest independent renewable energy company. We're guided by a simple yet powerful vision: to create a future where everyone has access to affordable, zero carbon energy.
We know that achieving our ambitions would be impossible without our people. Because we're tackling some of the world's toughest problems, we need the very best people to help us. They're our most important asset so that's why we continually invest in them.
RES is a family with a diverse workforce, and we are dedicated to the personal professional growth of our people, no matter what stage of their career they're at. We can promise you rewarding work which makes a real impact, the chance to learn from inspiring colleagues from across a growing, global network and opportunities to grow personally and professionally.
Our competitive package offers rewards and benefits including pension schemes, flexible working, and top-down emphasis on better work-life balance. We also offer private healthcare, discounted green travel, 24 days holiday (with an additional discretionary day given by the company) with options to buy/sell days, enhanced family leave and four volunteering days per year so you can make an impact somewhere else.
The Position
In relation to RES’ UK&I Solar O&M service, the Project Manager (Onboarding) is responsible for managing the portfolio adoption programme, supporting business development of the solar O&M business, liaising with customers to monitor satisfaction and identify solutions and partnerships to meet their needs, initiating the expansion of additional services, and supporting service improvements.
This is a permanent, full-time role. Although primarily home or office based, some travel to RES UK offices, customer premises and operational sites will be required. A company vehicle allowance will be provided.
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Key Accountabilities
- Responsibility for project adoption from initial customer contact through to completion of the initial 3–6 months of each project’s contract.
- Maintaining customer relationships from contract signature, onboarding and first 3–6 months of operation.
- Reviewing the existing adoption management quality documents and updating or improving these where necessary.
- Carrying out department resource planning appropriate to the adoption programme, including support with candidate screening, interviews and new starter inductions.
- Working with Supply chain to plan any sub-contracted services in advance, ensuring suitably qualified contractors are available in line with the adoption programme.
- Ensuring the provision of all relevant vehicles, tools, PPE and equipment for new team members, and readiness of the Control Centre, Operations Team, HSQE Team, CMMS, Finance, and monitoring systems.
- Involvement in site takeover activities, including pre-contract inspections, day-one takeover checklists, and inaugural visits with staff and contractors.
- Measuring progress of the adoption programme against agreed objectives, holding regular review meetings and taking corrective action where necessary.
- Handing over each site to the appropriate O&M Manager, while retaining involvement for the first 3–6 months of operation to ensure all objectives are met.
- Supporting the Sales team during the bidding stage, including strategic positioning, writing bids, service pricing and contract review.
- Supporting sales with contract renewals.
- Acting as the ongoing point of escalation for clients after contract signature, and monitoring and managing client satisfaction.
- Liaising with clients when the assets are onboarded to match their needs with solutions RES does or could provide.
- Supporting Additional Services via our projects teams, including bidding, pricing and project managing work.
- Leading on specific service enhancements and new services (SENS), including cost reductions and potential acquisitions.
- Supporting RES initiatives, including global improvement initiatives.
- Other duties commensurate with the role.
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Knowledge
- Detailed technical knowledge of solar farms.
- Deep commercial awareness of solar O&M and how this evolves over the project lifecycle.
- Knowledge of business risk management.
Skills
- An ability to think strategically.
- Contract management skills.
- Strong people and client liaison skills.
- Problem solving ability.
- A positive attitude with a focus on solutions.
- Project and programme management skills.
Experience
- At least 5 years’ experience in delivering and improving solar O&M services at a senior level.
- A track record of solving tough technical and commercial challenges with innovative approaches.
- Experience managing challenging client-facing situations desirable.
Qualifications
- Degree level academic qualifications in a relevant discipline, or equivalent industrial experience.
- Advanced vocational qualifications are desirable.
At RES we celebrate difference as we know it makes our company a great place to work. Encouraging applicants with different backgrounds, ideas and points of view, we create teams who work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, marital status, parental status, education, social background and life experience of our people.
THE WORLD'S LARGEST INDEPENDENT RENEWABLE ENERGY COMPANY
40 YEARS OF EXPERIENCE
21 MILLION TONNES OF CO2 OFFSET PER YEAR
2500 EMPLOYEES
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