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AI Project Manager
We are currently recruiting for an AI Project Manager with ServiceNow and Chatbot experience to join one of our Insurance clients on a 6-month contract.
Inside IR35
Hybrid
Responsibilities:
- Define project scope, delivery roadmaps and success criteria for AI-enabled services in partnership with Enterprise Technology functions.
- Establish delivery governance, reporting cadences and controls, ensuring alignment with AI governance, ethical AI guidance and regulatory compliance requirements.
- Lead end-to-end delivery of AI-enabled services, coordinating cross-functional teams of data/ knowledge analysts, engineers and product specialists.
- Manage delivery of AI solutions leveraging automation capabilities, machine learning, natural language processing, generative and agentic AI, from initiation through to handover.
- Oversee integration of AI capabilities into existing enterprise systems (ERP, CRM, cloud platforms, infrastructure management platforms etc.), managing scope, timeline and quality.
- Break down AI features into sprints and milestones, managing delivery cadence and tracking velocity, quality and technical debt with the engineering team.
- Manage cross-team dependencies across data pipelines, APIs and cloud infrastructure, working closely with ML engineers and platform teams.
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- At least 12 years IT industry experience across project and programme management and service delivery, including delivering AI-enabled, digital or technology transformation services
- Experience in working in a collaborative environment
- Ability to articulate and document technology operations in detail
- Experience and knowledge of end-to-end technology programme delivery, including recognised project methodologies (e.g. Agile/Scrum, PRINCE2 or PMP), service management, budgeting and people management, ideally spanning AI, data and cloud platforms
- Experience with ServiceNow and Moveworks is highly desirable.
- Ability to enable changes in operational processes and ability to work cooperatively with stakeholders and peers are essential
- Experience with Claude and Copilot
- Insurance/ Financial services experience
- Strong understanding of IT Service Desk operations and support models.
- Successfully led the rollout and adoption of chatbot solutions to improve service delivery, self-service capabilities, and operational efficiency.
- Enhanced the colleague and end-user experience through technology and service improvements.
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Skills
AI Project Management
ServiceNow
Chatbot Implementation
Agile
Scrum
PRINCE2
PMP
Generative AI
Machine Learning
Natural Language Processing
Moveworks
Claude
Copilot
Stakeholder Management
IT Service Desk Operations
Budgeting
Location