Clinisys
Project Manager – Post-Sales Healthcare Software Delivery
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Job Overview
At Clinisys, we're looking for an experienced Project Manager to oversee a portfolio of post-sales software delivery projects across our healthcare solutions portfolio. This role supports NHS and private healthcare customers throughout the UK, delivering a wide range of software enhancements, upgrades, integrations, configuration changes, and service engagements.
This is a fast-paced environment where Project Managers typically oversee multiple concurrent projects of varying complexity, ranging from short Professional Services engagements through to larger software delivery programmes valued up to £350,000 and spanning 6-18 months.
We're particularly interested in candidates with experience delivering software projects into the NHS, ideally within pathology, diagnostics, laboratory, healthcare IT, or related healthcare environments.
Responsibilities
- Managing a large portfolio of concurrent customer-facing software delivery projects.
- Coordinating software upgrades, system enhancements, integrations, migrations, and other post-sales service engagements.
- Owning project plans, timelines, risks, dependencies, budgets, and resource requirements.
- Acting as the primary point of contact for customers throughout project delivery.
- Collaborating closely with Professional Services, Product, Technical, Support, and Customer Success teams.
- Managing project governance, stakeholder communications, and reporting activities.
- Identifying and mitigating project risks and issues to ensure successful delivery outcomes.
- Supporting customers through implementation, testing, deployment, and project closure activities.
- Ensuring projects are delivered within agreed scope, budget, and timescales.
- Managing a high volume of projects simultaneously while maintaining delivery quality and contractual commitments.
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Essential Experience
- Minimum 3 years' experience as a Project Manager delivering customer-facing software projects.
- Experience working for a software vendor, healthcare technology provider, SaaS provider, or technology services organisation.
- Proven experience managing multiple concurrent projects in a high-volume delivery environment.
- Experience delivering software-only projects, including upgrades, enhancements, integrations, migrations, or application deployments.
- Experience managing project plans, resources, budgets, risks, issues, and dependencies.
- Working knowledge of project management methodologies such as PRINCE2, Agile, Waterfall, or similar.
- Experience using project management and planning tools.
- Experience managing project governance, reporting, and customer-facing delivery activities.
Highly Desirable Experience
- Experience delivering projects into NHS organisations.
- Experience working within pathology, laboratory, diagnostics, LIMS, EPR, or healthcare IT environments.
- Experience delivering software solutions used within pathology laboratories.
- Experience managing healthcare software projects within acute trusts, pathology networks, or diagnostic services.
- Previous experience working in pathology services, laboratory operations, or healthcare delivery before moving into project management would be advantageous.
- Experience engaging with pathology managers, laboratory managers, clinicians, and healthcare stakeholders.
- Practical experience using Microsoft Copilot or similar generative AI tools to support project management activities, including planning, reporting, risk management, documentation, and delivery management.
- Experience incorporating AI-assisted workflows into project delivery, governance, reporting, or operational processes.
- Knowledge of Clinisys solutions would be beneficial but is not essential.
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Additional Information
- Remote-based role with occasional customer travel.
- Standard 40-hour working week.
- Occasional planned out-of-hours deployment activities may be required.
- Opportunity to support critical healthcare and pathology systems used across NHS and private healthcare organisations throughout the UK.
- Typical projects range from short Professional Services engagements of several consultancy days through to larger software delivery projects valued up to £350,000, with durations ranging from several weeks to 18 months.
- Clinisys is investing in the use of AI-enabled technologies to enhance project delivery, operational efficiency, and customer outcomes. Experience using Microsoft Copilot or similar AI tools is desirable.
- This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting.
Onboarding
As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.
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