Project Manager Services

Location: Office & home based; site based as required

Office Location: Bedford or Warrington

SUMMARY

As Service Project Manager you will be responsible for helping the company to develop and maintain strong commercial growth through coordinating projects in a busy team environment.

Required to establish, promote and maintain excellent rapport with all customers, sales team colleagues, all service personnel and suppliers.

The role will include project coordination both externally and internally, acting as a single point of contact to the wider stakeholder group, knowledgeable in H&S and technical document provision, and holding a consistent strive to maintain and exceed defined project performance measures including delivery margins, cost budgets, sales forecasts and engineer efficiency. Furthermore, you will regularly communicate with and support your fellow service project team members.

Areas of responsibility will see the successful candidate taking ownership of large remedial orders which have potential to hold a value of several million pounds.

High pressure role, at times requiring regular extended on-site customer facing responsibilities. Acting as single point of contact both remotely and on-site to act as lead to all connected stakeholder parties (client, suppliers, engineers, Vertiv) involved in the project. Depending on prior knowledge / experience the role may also include a developmental progression plan to expand technical and industry related knowledge.

DUTIES & RESPONSIBILITIES

Service Project Management

• Review and understand requirements and details of each project awarded for delivery, to create and deliver detailed project work plans, adapting and revising as appropriate to meet changing customer needs and requirements.
• Manage day-to-day operational aspects and lead the planning and implementation of Service projects from order acceptance through to completion and handover.
• Provide project coordination externally between client / consultant, sub-contractors, and suppliers, and internally between other Vertiv departments including Service Sales, Service planning, Supply chain, Finance, and Service Operations.
• Deliver all awarded projects in line with the fixed budget available, wherever possible look to increase the exit margin through good organization and efficiencies.
• Provide forecasting and project status updates to Service project Delivery Manager via weekly/monthly reports.
• Work closely with the Service Operations Department to coordinate engineering resource ensuring all site works are performed efficiently and with costs only incurred that can be charged to the project.
• Provide single point of contact for the customer with a particular responsibility for site attendance at all significant project milestones such as pre-start meetings, delivery events, project start-up. This role will involve extended periods on site should specific customer orders require.
• Preparation and regular publication of method statements, risk assessments, project schedules, and technical drawings; take ownership of all supporting project documents.
• Provide a single point of contact to customers when works order instructions sit across multiple lines of technology, such examples – AC power and battery.
• Be a positive influence with all colleagues.
• It is the responsibility of the successful candidate to manage and perform all activities, tasks, and obligations associated with this role in strict accordance with the Company's International Trade Compliance Regulation certification program, covering Export Compliance, Import Compliance, EU Arrivals and Dispatching, and Supply Chain Security.