Reed & Mackay
Project Manager, Specialty Travel & Events
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About Reed & Mackay
At Reed & Mackay, we are more than a global leader in travel and event management; we are a team united by passion, care, and entrepreneurial spirit. As a unique brand within the Navan Group, we provide deep sector expertise and customised programmes from offices across the globe.
With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients. Our built-for-service technology and high-touch expertise removes the hassle from travel and event management, connecting businesses globally while keeping their people productive and safe and their costs down.
Looking for the next opportunity? Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events.
About The Role
As a Project Manager, Specialty Travel and Events, you will lead the mobilisation, implementation, and delivery of complex projects across Navan's Specialty Travel portfolio, including UK Government, Navan Events, Healthcare Professionals (HCP), and Energy & Marine. Your primary goal is to ensure successful project delivery from contract conception through to operational handover, driving stakeholder satisfaction, operational readiness, and long-term client success.
You will act as the central point of coordination across clients, suppliers, and internal teams, ensuring projects are delivered on time, within budget, and in full compliance with contractual, operational, and regulatory requirements. This role requires exceptional project management expertise, strong stakeholder engagement skills, and the ability to navigate complex, multi-workstream environments while maintaining the highest standards of governance and service delivery.
What You'll Do
- Serve as the overall project lead for contract mobilisations, service implementations, and strategic initiatives across UK Government, Navan Events, HCP, and Energy & Marine accounts.
- Lead and direct complex, multi-stakeholder projects from initiation and planning through launch, operational handover, and transition into business-as-usual operations.
- Develop and maintain detailed project plans, timelines, milestones, and governance structures to ensure successful delivery against agreed objectives.
- Coordinate cross-functional teams including Operations, Finance, People, Technology, Legal, Procurement, and Client Services to drive alignment and execution.
- Ensure operational readiness through effective project management, testing, training, process validation, and launch preparation activities.
- Monitor project performance, proactively identify risks, issues, and dependencies, and drive mitigation plans to support successful outcomes.
- Build and maintain trusted relationships with clients, internal stakeholders, suppliers, and delivery partners to ensure strategic alignment and effective communication.
- Lead project governance activities, including status reporting, steering committees, stakeholder updates, and executive-level communications.
- Ensure all contractual obligations, service requirements, and regulatory standards are met throughout the project lifecycle.
- Evaluate post-implementation performance, capture lessons learned, and drive continuous improvement across project management practices within the Specialty Travel and Events business.
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What We're Looking For
- Significant experience in Project Management within SaaS, technology, or similarly complex operational environments.
- Demonstrated experience leading large-scale, multi-stakeholder projects from planning through implementation and operational handover.
- Strong understanding of project governance, risk management, change management, and stakeholder engagement best practices.
- Experience managing projects within highly regulated or compliance-driven sectors, such as Government, Healthcare, Energy, Marine, or Professional Services would be beneficial, but not essential.
- Exceptional project planning, organisational, and strategic problem-solving skills with the ability to manage multiple workstreams simultaneously.
- High EQ and strong communication skills, with the ability to influence and engage stakeholders at all levels of an organisation.
- Proven ability to build trusted relationships with clients, suppliers, and cross-functional teams.
- Strong attention to detail and commitment to quality, governance, and operational excellence.
- Drive for results, customer-focused mindset, and a proactive approach to delivering successful project outcomes.
- Bachelor's degree preferred or equivalent professional experience.
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Equal Opportunities
At Reed & Mackay we welcome everyone with an open mind and an open heart. This is because we know peoples' different experiences, identities, and backgrounds help us to build a culture where everyone can collaborate and be their authentic selves, whilst feeling safe, valued, and included.
Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications, and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring.
Reasonable adjustments or accommodations will be provided, where required, and in line with local laws, to candidates who have a disability or are neurodivergent. Please notify us of your requirements at recruitment@reedmackay.com.
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