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Job Description
We are looking for a Project Manager to join our Technology team at The All England Lawn Tennis Club.
What You Will Be Doing
- Manage technology projects from conception through to service transition providing a first-class all year-round service with world-class support for The Championships.
- Accountable for driving the project lifecycle; solutions may be packaged, SaaS or bespoke and development resources will include both internal and external technology professionals.
- Nurture strong stakeholder relationships by working collaboratively to offer best practice advice and solutions so projects are maintained, designed, procured, and delivered in full, within budget, to the correct quality standard.
- Maintain robust project governance, including scope control, dependency management, budget tracking, change control and timely escalation of decisions required from sponsors or senior stakeholders.
- Work effectively with third-party suppliers and delivery partners, ensuring responsibilities, milestones, commercial commitments and service expectations are clear, tracked and managed throughout the project lifecycle.
- Partner with the Technology Strategy and Planning team to gain a sound, comprehensive understanding of the various business areas to better manage assigned projects and align with business needs.
- Coordinate with the Operations team and the Service Delivery team to ensure smooth operational transition and excellent service delivery to the end user.
- Schedule application testing, user acceptance testing, and training before arranging deployment to the business.
- Identify project risks and issues; develop risk mitigation and escalation plans.
- Prepare project status reports to keep key stakeholders informed of project status and related issues, undertake risk and issue analysis and successfully manage these.
- Conduct post-project reviews to drive a culture of continuous improvement.
- Keep up-to-date with industry developments which are applicable to supporting the development of the AELTC's systems.
What part your role will play in The Championships
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- Delivering services and systems critical for the operation and guest experience of The Championships within the required timelines.
- Participate in a rota where extended hours may be required to support product owners and end users with various systems.
- Meet with end users and product owners who may not be present year-round.
About you
- Ability to listen, influence, and communicate with a non-technical audience providing excellent service delivery.
- Strong interpersonal and communication skills to work successfully across a broad spectrum of stakeholders including end-users, technical teams, suppliers, and senior management.
- Flexibility to provide additional technology support throughout the project management cycle such as testing.
- Demonstrable experience of successful delivery of projects on schedule, on budget and of the right quality.
- Proven ability to write project plans; breaking down technical specifications into phases as needed and able to recognise the critical path activities in any project.
- Proven experience of delivering projects from third-party system suppliers which may include SaaS or package solutions.
- Experience managing projects using Agile, Waterfall and Hybrid methodologies, and the ability to utilise the most suitable methodology depending on the size and complexity of the project(s).
- Comfortable using AI-enabled tools to support day-to-day project management activities such as meeting preparation, action tracking, status reporting, risk analysis, documentation and stakeholder communications, with an understanding of responsible and secure use.
- Experience managing project where AI has been used as a delivery resource or fully embedded as part of the delivery lifecycle.
About us
The All England Lawn Tennis Club (Championships) Limited (AELTC) organises and stages The Championships, Wimbledon, widely regarded as the world’s premier tennis tournament, hosted on the Grounds of one of the world’s most prestigious tennis clubs. Our business has grown in recent years and we expect that success to continue. We have plans to further improve our facilities and invest in our people in future years. Our success is important to us and we are guided by our key values of Heritage, Integrity, Respect and Excellence. The Technology Department's role is to provide and support systems and infrastructure both year-round and during The Championships. Our Championships systems include ticketing, public safety, tournament management and scoring & statistics. Our food & drink, retail and marketing systems continue throughout the year, together with systems to support the Wimbledon Museum & Tour, our Community Sports facilities in Raynes Park & Roehampton, and the management of the members' club. Application and data integration have become increasingly important to provide services for Wimbledon.com and our official apps.
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What we offer
At Wimbledon, we're proud to have work environment that's shaped by our heritage and commitment to excellence. This extends to ensuring every colleague feels part of something truly special. We're committed to supporting your wellbeing, personal growth and life beyond work. You'll also gain access to some uniquely Wimbledon experiences.
Financial Wellbeing
- Annual leave starts at 23 days plus bank holidays and rises with service
- Two additional paid closure days in December
- Pension scheme with employer contributions up to 10.5%
- Group Income Protection & Life Assurance
- Annual bonuses
- Employee loans
- Enhanced family leave, hybrid and flexible working options
Physical Health & Mental Wellbeing
- Private medical insurance and annual medical assessments
- 24/7 Employee Assistance Programme
- On-site gym and fitness facilities
- Trained Mental Health First Aiders
- Professional & Personal Development, including colleague development calendar
- Accredited learning and professional development opportunities
Exclusively Wimbledon
- Free daily lunch
- Complimentary Championships tickets
- Retail discounts, complimentary museum and tour tickets for friends and family
- Matched charitable giving
- Free Community Sports Centre membership
- A programme of social and sporting activities
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