G2 Speech
Project Manager UK/IE
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Project Manager
We are looking for an experienced Project Manager to join our Project Office and lead a portfolio of customer implementation and change projects across the UK and Ireland.
This is a hybrid role, offering flexibility to work from home and/or from the office, depending on business and project requirements. Travel to customer sites across the UK and Ireland will also be required when necessary.
You will be responsible for taking projects from sales handover and mobilisation through implementation, go-live, closure and transition into operational support.
This is a customer-facing role requiring strong project governance, stakeholder management, organisation and communication skills, along with the confidence to coordinate technical teams, clinical stakeholders and third-party suppliers.
What you’ll be doing
- Lead multiple customer implementation and change projects across the UK and Ireland.
- Create and maintain Statements of Work, project plans, schedules, governance arrangements, milestones and supporting documentation.
- Manage project scope, risks, issues, assumptions, dependencies, decisions and changes.
- Coordinate internal teams and third-party suppliers to deliver agreed outcomes within defined scope, timelines and cost.
- Lead customer project meetings and provide clear, accurate progress reporting.
- Build strong working relationships with customer sponsors, project leads, IT teams, clinical stakeholders and delivery partners.
- Set and manage customer expectations through clear, timely and professional communication.
- Support implementation planning, workflow change, customer readiness, adoption and go-live activities.
- Monitor project effort, budgets, timesheets, resource requirements and forecast demand.
- Identify resource conflicts and delivery risks early and escalate appropriately.
- Ensure changes to scope, cost, timing or resources are clearly understood and agreed.
- Manage project closure, outstanding actions, lessons learned and handover into Service Desk and operational support.
- Contribute to Project Office standards, templates, processes and continuous improvement.
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Working collaboratively
You will work closely with teams across G2 Speech, including:
- Application Consultants
- Training Consultants
- Technical teams
- Service Desk
- Customer Success
- Sales
- Product Management
A key part of the role will be ensuring effective handovers between Sales, Project Delivery and Service, while sharing knowledge and lessons learned across the wider team.
What success looks like
You will be successful in the role when:
- Projects have clear scope, ownership, governance, plans and acceptance criteria.
- Risks and issues are identified early, actively managed and escalated appropriately.
- Customers receive consistent communication and understand what is required from them.
- Go-lives are properly planned, controlled and supported.
- Project documentation and handovers are complete and accurate.
- Resource demand, project effort and commercial position are transparent.
- Lessons learned are used to improve future project delivery and customer experience.
What we’re looking for
Essential
- At least 3 years demonstrable experience managing multiple customer-facing technology, implementation or change projects.
- Experience creating and managing project plans, schedules, governance documentation and status reporting.
- Strong experience managing scope, risks, issues, dependencies, changes, resources and third-party suppliers.
- Excellent written and verbal communication skills.
- Confidence working with senior stakeholders, customers and technical teams.
- Strong organisation, prioritisation, analytical thinking and attention to detail.
- Competence using Microsoft 365 and project planning tools.
- Willingness and ability to travel across the UK and Ireland when required.
- Legal right to work in the location of employment.
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Desirable
- PRINCE2, APM, PMI or another recognised project management qualification.
- Experience delivering healthcare technology projects within the NHS, HSE or a comparable healthcare environment.
- Experience with clinical workflows, speech recognition, digital dictation, clinical correspondence or other healthcare technology.
- Experience with service transition, adoption planning, benefits realisation or process improvement.
- A relevant degree or equivalent professional experience.
The person we’re looking for
You will be someone who takes ownership, communicates clearly and is comfortable managing several priorities at once.
You should be able to balance customer needs with project scope and commercial considerations, bring the right people together to solve problems, and make informed decisions when projects do not go exactly to plan.
Most importantly, you will be focused on delivering high-quality outcomes while creating a positive and professional experience for our customers.
Information security and data protection
All employees are expected to follow G2 Speech policies and approved procedures relating to information security, privacy and data handling, including the responsible use of access rights and the protection of confidential information.
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