National Energy Foundation
Project Officer
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Company Description
The National Energy Foundation is an independent domestic energy and sustainable housing charity that has been improving energy use in buildings for more than 30 years. The organization leads innovative projects that address fuel poverty, reduce household carbon emissions, and support healthier communities. Team members work closely with communities and partners to deliver practical solutions that promote energy efficiency and sustainability. The Foundation offers a collaborative environment for individuals who are passionate about social impact, climate action, and improving quality of life through better housing and energy use.
Role Description
Our Project Officers are fundamental to the successful delivery of NEF’s programmes and projects. You will be responsible for core project deliverables, which will include significant contact with customers, members and funders of NEF. You will provide advice and guidance to the public through our helpline and case management services, managing a caseload of live customers throughout their end-to-end journey with NEF. You could be involved in any one of our work streams, which could include liaising with people in fuel poverty and those seeking advice on how to reduce the carbon footprint of their home. It is likely that this role will supplement our expansion of our Better Housing Better Health service into Wales.
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Qualifications
- Provide residents with information and advice via our telephone helpline, including checking their eligibility for grant funding for energy saving measures and making onward referrals to installers
- Provide advice regarding energy efficiency and fuel switching
- Prepare and deliver training to a range of audiences, providing information on the programmes and funding available
- Attend outreach events to engage householders
- Liaise between householders and their chosen installers to ensure the smooth installation of appropriate energy efficiency measures
- Manage a range of systems and processes, including relevant CRM systems and/or databases
- Adhere fully to NEF Quality Management Systems (QMS)
- Provide secretariat services to programme steering groups, including arranging meetings, suggesting agendas, taking minutes and ensuring all participants are cognisant with the aims of the programme
- Assist the Project Manager with the administration and reporting of projects
- Support, assist and deputise for other members of the Foundation as workload and/or circumstances might require
- Other activities as agreed with Line Manager
Person Specification
- Ability to work with and for the public in a caring and non-judgmental way
- Excellent verbal (including telephone) and written communication skills
- An enthusiastic approach and the ability to work both individually and as part of a team
- The ability to engage with people confidently and effectively; remotely, one-to-one and in groups
- Highly organised, with a methodical approach to projects and a keen eye for detail
- An interest in energy saving, energy efficiency and renewable energy (although training will also be given).
- Ability and willingness to travel. Regular travel to events is a feature of the job, particularly during autumn, winter and spring.
- Ability to work outside of office hours, by prior arrangement.
- Familiarity with Microsoft Office Outlook, Excel, Word, Office 365 and Dynamics 365
- Possession of a full UK driving license and use of a car with business insurance cover
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Desirable
- Bilingual (Welsh and English)
- Experience of working with vulnerable adults and knowledge of principles of safeguarding (training will be provided)
Application Process
Please submit your CV and a cover letter outlining your relevant experience and explaining why you are interested in this role at NEF. Send your application to recruitment@nef.org.uk by 5pm Monday 31st August 2026.
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