Project Operations Administrator

• Financial adjustments & controls

  • Support and administer a range of project financial adjustments, ensuring all changes are accurate, appropriately approved, and compliant with internal controls.
  • Support updates to project budgets, fees, and cost allocations, including intercompany requirements, to maintain accurate financial records throughout the project lifecycle.
  • Carry out checks and administration relating to commercial documentation (e.g. purchase orders, statements of work, and change orders), supporting effective financial governance.
  • Monitor project costs and financial activity to identify anomalies, unprocessed items, or potential revenue opportunities, escalating and advising teams where appropriate.

• Pipeline & data hygiene

  • Keep the CMAP project pipeline clean and accurate, ensuring no dead or duplicate opportunities remain in the system.
  • Proactively monitor and resolve data issues that may impact forecasting, invoicing, or reporting.

• Invoicing & operational support

  • Support the Client Services team with invoicing to ensure billing in a timely manner.
  • Manage the PO inbox, ensuring timely responses.

• Guidance, training & best practice

  • Act as a CMAP subject-matter expert, providing hands-on guidance, best practice advice, tips, and training to teams, including onboarding of new starters.
  • Support team education on the importance of data accuracy and financial discipline within CMAP.
  • Contribute to the development and maintenance of SOPs.

• Collaboration & communication

  • Build strong working relationships with Client Services, Finance, and the wider Global team to ensure good collaboration to drive consistent data accuracy and process compliance.
  • Communicate clearly and confidently when challenging data quality or process adherence.

WHAT WE’RE LOOKING FOR

Essential Criteria

• Previous experience in an administrative, operations, finance support, or project support role.
• Strong attention to detail with a proven ability to maintain accurate records and data across multiple tasks.
• Confidence working with financial or operational data, including budgets, time, costs, or invoicing information.
• Experience using systems or databases to input, maintain, and validate data accurately.
• Ability to manage high volumes of transactional work while meeting deadlines and maintaining accuracy.
• Resilient and adaptable to change, able to thrive in a dynamic and fast-paced environment.
• Good organisational skills, with the ability to prioritise tasks and manage competing requests.
• Clear and professional communication skills, with the confidence to liaise with multiple teams and stakeholders.
• A proactive mindset with the ability to follow processes, identify issues, and escalate appropriately.
• Competent user of Microsoft Excel and other Microsoft Office applications.

Desired Criteria

• Experience working in a project-based, agency, or professional services environment.
• Understanding of CMAP and Power BI would also be an advantage but full training on the systems can be provided.
• Previous experience delivering or supporting system training, documentation, or process improvements.

BENEFITS OF WORKING WITH US

Our culture is fundamental to the delivery of transformation. Harnessing the talent and ambitions of those we work with empowers us to deliver our magic. On top of this, our benefits include:

• Discretionary bonus scheme;
• Contributory pension with Lucid contribution up to 5% of basic salary (enrolment after 3 months of employment);
• Cycle to work scheme;
• 25 working days holiday, 1 Celebration Day of your choice, 4 Christmas closure days plus 8 Bank Holidays per annum (pro-rata for part-time);
• Flexible holiday buy and sell scheme;
• Family friendly policies;
• Private family health and dental cover, including Employee Assistance Programme and a comprehensive employee rewards scheme;
• 4x basic salary life assurance cover;
• Medicash Healthcare Cash Plan (Level 1 company cover)
• Season Ticket Loans;
• Regular incentive schemes aligned to individual and team performance;

WHAT DOES IT MEAN FOR US TO BE LUCID?

At Lucid Group, we transform lives. Always. We believe in providing a culture of authenticity, where we can all be ourselves, make real connections, and enjoy the work that we do. Together.

We empower our people to embark on a journey of growth and advancement by offering meaningful learning and development opportunities.

Central to our ethos is our commitment to cultivating an environment that embraces and respects people of all backgrounds and identities, underpinned by a culture of conscious inclusion and support.

The Lucid values are not just mere words; they are the culmination of our collective efforts. Co-created by our people for our people, these values serve as our guiding principles, ensuring that every decision we make positively impacts the lives of the clients, patients, healthcare professionals, and colleagues we serve.

• Compassionately Human: We think about the human impact of our actions
• Accountable Allies: We are the go-to strategic partners for our clients
• Invent with Intent: We create meaningful solutions to solve real problems
• Courageously Curious: We challenge ourselves to think disruptively

We are an Equal Opportunity Employer and welcome applications from all backgrounds and identities. We are committed to providing an inclusive recruitment experience to everyone.

This commitment to inclusion is explicitly inclusive of race, colour, sex, age, pregnancy, marital status, religion, sexual orientation, gender identity and/or expression or disability.