Role Overview

We are looking for a client facing Operations Project Manager to work with our UK team at One Nexus. This is a unique opportunity to work within an established, highly motivated team supporting our OEM Drive platform and acting as a central interface between One Nexus and OEM Stakeholders.

Detailed Responsibilities

• Working with and supporting existing OEM clients.
• Work closely with internal departments, namely Operations and IT.
• Serve as the primary interface between clients and One Nexus, building trusted relationships whilst ensuring client expectations are effectively managed.
• Fully understand, challenge and evaluate client requests, identifying the underlying business need and motivation before proposing solutions or escalating requirements internally.
• The role will be key to scoping, prioritising and rolling out client-requested developments, ensuring all requests align with agreed programme objectives and operational priorities.
• Assess the impact of proposed process changes, system enhancements and reporting requests against One Nexus operational commitments, development schedules and available resources.
• Consult with Senior One Nexus Management before committing to, communicating, or progressing requests relating to programme management, operational reporting, commercial considerations or strategic programme direction.
• Be instrumental in delivering induction and training sessions.
• Attend regular dealership meetings, operational reviews and client forums to build strong relationships and identify operational challenges.
• Act as a key contact for dealerships, providing support and guidance, escalating to senior management where required to ensure a positive outcome.
• Analyse dealer and client feedback, performance trends and recurring operational issues to implement improvement plans that enhance programme performance and customer experience.
• Support client Area Managers and attend quarterly meetings where required.
• Provide regular updates and insights to senior leadership.
• Ensure project milestones are met on time and to a high standard.
• Protect the intellectual property of One Nexus at all times, ensuring client interactions do not compromise proprietary systems, methodologies, processes or commercial know-how.
• Maintain the integrity of established operational processes and governance frameworks, ensuring that any change requests are appropriately assessed, approved and implemented without compromising programme stability or service delivery.