AbilityNet
Project Planner
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Position: Project Planner within our Customer Success Team
Location: Remote (homeworking - UK based)
Hours: Part-time, 28 hours per week (working days will be Monday to Friday)
Salary: £22,400 per annum (full-time equivalent £28,000)
Employment status: Permanent
The role
You will help coordinate the smooth and effective delivery of our Digital Accessibility Services, matching consultant capacity and skills to customer requirements and keeping project schedules accurate and up-to-date. As a key day-to-day contact for customers, consultants and colleagues, you will provide clear updates, identify issues early and help ensure projects meet agreed timescales, service standards and revenue targets.
To learn more about the role please download a full job description on our website: https://abilitynet.org.uk/jobs/customer-success-project-planner?utm_source=LinkedIn&utm_medium=Free-Job-Listing&utm_campaign=2026-Project-Planner
What you will be doing
- Schedule customer projects and consultant assignments, matching availability and specialist skills to project requirements and deadlines.
- Act as a first point of contact for day-to-day project enquiries, provide timely updates, manage expectations and resolve routine issues.
- Help monitor the Accessibility Services mailbox, triage incoming requests and make sure actions are recorded and followed through.
- Coordinate complex delivery requirements and user testing activities, including project logistics, suitable testers and accurate project information.
- Maintain accurate schedules, records and financial information, including purchase orders, invoices and project costs.
- Gather customer feedback, monitor service and delivery measures, and escalate risks or performance issues promptly.
- Build positive working relationships with customers, consultants and colleagues to support successful delivery and future work.
About you
You will be an organised and customer-focused coordinator who enjoys bringing people, schedules and information together. You will communicate clearly and professionally, manage competing priorities with confidence and take ownership of actions through to completion.
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You will bring experience from a customer-facing coordination, scheduling, project support or administrative role, along with strong attention to detail and the ability to maintain accurate records. You will be confident using Microsoft 365, including Outlook, Excel and Teams, and comfortable supporting routine financial administration. Experience of resource-planning or time-tracking systems would be helpful, as would an interest in digital accessibility and its importance to disabled people and organisations.
About AbilityNet
AbilityNet is a UK charity that helps disabled people and older people use technology to achieve their goals at home, at work and in education. We also work with organisations to make digital products and services more accessible and inclusive.
This is an opportunity to play an important role in supporting the leadership of a mission-driven organisation, helping us work effectively, make good decisions, and deliver greater impact.
What we offer
- Pension scheme: We provide a workplace pension in line with UK legislation. Eligible employees are automatically enrolled within three months of joining.
- Annual leave: Enjoy 25 days of annual leave, plus UK public holidays (calculated in hours, and pro-rated for part-time staff). Your entitlement increases by one day each year after five full years’ service, up to a maximum of 30 days.
- Life assurance: We offer life assurance cover valued at four times your annual salary.
- Wellbeing support: We care about your wellbeing and are committed to supporting a healthy work/life balance. We offer:
- Membership of the Simplyhealth Optimise Health Plan
- Confidential Employee Assistance Programme (EAP).
- A flexible approach to working arrangements that accommodates individual needs.
- Learning and development: We invest in our people. You’ll have access to a wide range of learning and development opportunities to support your growth. We’re proud of our inclusive, supportive culture and are committed to helping you reach your full potential.
Apply and further information
Before you apply
- Location: This role is remote but you must be based in the UK, although there may be occasions when travel is required as part of the role.
- Role: This role is 28 hours per week, Monday to Friday.
- Right to Work: We welcome applications from overseas. However, you must already have the legal right to work in the UK, as we are unable to sponsor work permits.
- Note: We are only able to provide feedback to candidates who attend an interview.
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Instructions
In order to apply for this role, AbilityNet require a CV and Cover Letter. Please upload your documents and complete the application form on our website to apply: https://abilitynet.org.uk/jobs/customer-success-project-planner?utm_source=LinkedIn&utm_medium=Free-Job-Listing&utm_campaign=2026-Project-Planner
CV: Please provide a clear overview of your career history, including your key responsibilities, achievements, and relevant experience. Where possible, demonstrate how your experience aligns with the responsibilities and essential requirements outlined in the job description.
Cover Letter: Please provide a short cover letter explaining why you are interested in this role and giving brief examples of:
- Your experience of coordinating schedules, projects or competing requests.
- How you have communicated with customers or stakeholders and resolved issues.
- The organisational, Microsoft 365 and administrative skills you would bring to the role.
Panel Interviews
As part of the selection process, shortlisted candidates will be invited to attend a panel interview. This will be a 1-hour interview with the Customer Success Manager and a representative from our Human Resources (HR) Team. The interview will assess your suitability for the role through structured questions aligned to the role requirements. Interviews will take place via Teams.
Panel interviews support a fair and inclusive process by providing multiple perspectives and ensuring consistency in evaluation. You will be assessed on your relevant experience, knowledge, communication style and alignment with AbilityNet’s values and goals.
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