Essential Skills / Experience

• Ability to direct and manage both internal, third party and customer resources.
• Ability to build plans that cover delivery activity and resources - practitioner.
• Good communication skills; verbal and written.
• Effective stakeholder management skills
• Good interpersonal skills; emotional intelligence, ability to build relationships, ability to network etc.
• Ability to predominantly operate with autonomy/independence
• Curiosity and challenge needed to assure good outcomes
• Tenacity and resilience
• Negotiation skills – Intermediate practitioner.
• Comfortable with “taking the initiative”
• Problem solving skills – Intermediate practitioner.
• Experience of working in a face-to-face role with customers in equivalent roles or one step up.
• Experience of managing and directing small (<10 FTE) multi-function teams.
• Experience of working in a large organisation with a complex stakeholder environment.
• Ability to connect with our customers and grasp the challenges faced by their business.
• Experience of using corporate IT systems for example but not limited to; collaboration, workflow.
• Experience of managing the delivery of Work Packages or small Projects
• Ability to identify risk and develop risk mitigation strategies.
• Commercial and financial acumen – Intermediate practitioner.
• Hold a Project Management qualification (i.e. foundation level)
• Experience of managing dispersed teams is desirable as sometimes teams are not co-located.

Desirable Skills / Experience

• Competent project management skills with experience of delivering technical solutions to Enterprise customers.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.