Transport for London
Project Support
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Role: Project Support
Contract Type: 6 months FTC (fixed term contract) with possible extension
Band: 2
Salary: Circa £35,500 depending on skills, knowledge, and experience
Location: Endeavour Square (Stratford – London)/Hybrid
Hybrid working within this role enables a balance of 50% of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.
Role Overview/Job Purpose
We are looking for a proactive and highly organised Project Support Officer to support the delivery of workforce transformation, system implementation, and business change initiatives. Working closely with Project Managers, Subject Matter Experts (SMEs), and key stakeholders, you will play a vital role in coordinating project activities, managing data, supporting testing and implementation, and ensuring business readiness for change.
This is an excellent opportunity for someone with strong project coordination, analytical, and stakeholder management skills who enjoys working in a fast-paced environment and contributing to successful project outcomes.
Key Accountabilities
- Support the Project Manager in the planning, coordination, and delivery of project activities, ensuring milestones and deadlines are achieved.
- Prepare and cleanse data ahead of transition and implementation activities, including NPL data, SAP positions, and reporting structures, ensuring accuracy and readiness for migration.
- Support and coordinate User Acceptance Testing (UAT) activities from the business perspective, ensuring outcomes are captured, defects are tracked, and solutions are implemented.
- Provide support for operational processes prior to system, programme, or organisational changes to ensure business readiness.
- Develop and maintain project documentation, including action logs, risk registers, issue logs, process maps, and status reports.
- Assist in internal communications by producing guidance materials, stakeholder communications, supporting documentation, and training plans.
- Contribute to the development and delivery of Communications and Engagement Plans to support successful adoption of change initiatives.
- Monitor compliance with joiner and leaver processes, ensuring data accuracy, completion of pre-employment checks, and appropriate system access arrangements, such as OneLondon accounts.
- Deliver assigned project actions in line with project plans, proactively identifying and mitigating risks and dependencies.
- Support project governance activities through progress tracking, reporting, and the escalation of risks and issues where necessary.
- Work closely with Subject Matter Experts (SMEs), operational teams, and stakeholders to support implementation activities and business readiness.
- Coordinate meetings, workshops, and stakeholder engagement sessions, ensuring actions are recorded and followed through to completion.
- Analyse and validate data to identify trends, risks, discrepancies, and opportunities for process improvement.
- Support implementation and transition activities, ensuring operational impacts are understood and managed effectively.
- Provide input into project reviews, post-implementation evaluations, and lessons learned activities to support continuous improvement.
- Build and maintain effective relationships with stakeholders, suppliers, and business teams to support successful project outcomes.
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Skills, Knowledge, and Experience
Knowledge
Essential
- Understanding of project management principles and project lifecycles.
- Knowledge of risk, issue, dependency, and action management.
- Understanding of business change and implementation activities.
- Knowledge of data management, data quality, and reporting principles.
- Understanding of stakeholder engagement and communications planning.
Desirable
- Knowledge of Non-Permanent Labour (NPL) processes.
- Understanding of SAP HR processes and position management.
- Experience of system implementation and data migration activities.
- Understanding of Agency Worker Regulations and workforce compliance requirements.
- Knowledge of HR, recruitment, or workforce management processes.
Skills
- Strong organisational and project coordination skills.
- Excellent analytical skills with the ability to review and validate large datasets.
- Strong attention to detail and commitment to data accuracy.
- Effective risk identification and problem-solving capability.
- Excellent written and verbal communication skills.
- Ability to prepare reports, guidance documents, and stakeholder communications.
- Strong stakeholder management and relationship-building skills.
- Ability to manage multiple priorities and work to tight deadlines.
- Intermediate to Advanced Microsoft Excel skills, including data analysis and reporting.
- Ability to facilitate UAT activities and coordinate business readiness requirements.
Experience
Essential
- Experience supporting projects, programmes, transformation, or change initiatives.
- Experience maintaining project documentation, plans, action logs, risk registers, and reporting tools.
- Experience preparing, cleansing, and validating data for migration, implementation, or reporting purposes.
- Experience working with large datasets and producing accurate management information.
- Experience supporting User Acceptance Testing (UAT) activities.
- Experience engaging with stakeholders across multiple business functions.
- Experience supporting communications, training, or business readiness activities.
- Experience identifying, tracking, and escalating project risks and issues.
Desirable
- Experience supporting HR, Recruitment, or Workforce Management projects.
- Experience working with SAP, SuccessFactors, or similar enterprise systems.
- Experience supporting system implementation and organisational change programmes.
- Experience working with Subject Matter Experts to deliver operational and project outcomes.
Equality, diversity, and inclusion
We are committed to equality, diversity, and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge, and experience have been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meets the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.
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Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently, and proportionately in line with our Disability Confident commitments.
Application Process
Please apply using your 2-page CV.
Think carefully about the skills, knowledge, and experience in the advert and cover this in your CV. PDF format preferred and do not include any photographs or images.
The closing date for applications is Sunday 23rd August 2026 @ 23:59.
Interviews will be held w/c 7th September 2026.
All offers of employment are subject to satisfactory right-to-work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
Vetting Process
At Transport for London, safety, trust, and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive, and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
- 29/30 days annual leave plus public and bank holidays (Delete one)
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme (optional) (Delete if not applicable – LU spot grades/Q grades)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure, and travel offers
- Discounted Eurostar travel
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