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Project Support Administrator Apprentice
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About the Role
This is an excellent opportunity for someone looking to start a career in project support and business administration, with full training provided. You will support HSBM Facilities Management contract managers by managing diaries/calendars, projects admin, emails, and providing customer service to external stakeholders.
What You'll Do at Work
- Projects admin
- Instruct work to staff and subcontractors
- Supporting subcontractors with job queries
- Keeping completion of jobs paperwork up to date and accurate
- Prepare and submit quotes for the client
- Client – Customer service, emails
- Managing Diaries/Calendars for Contracts Managers
- Taking appropriate action in a timely manner to respond to emails and telephone queries
- Managing multiple email accounts
- Supplier Invoices – check amounts against excel spreadsheets and paperwork
- Adhering to health and safety, including but not limited to maintaining a clear workspace with clear access and egress, completion of DSE assessments, carrying out training
- Participating in training
- Assist colleagues and management with additional tasks as and when required
- Working alongside colleagues within the business and outside organisations
Where You'll Work
44A HIGH STREET
FAREHAM
PO16 7BQ
Training Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
HAVANT AND SOUTH DOWNS COLLEGE
Training Course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What You'll Learn
Course Contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training Schedule
The training is delivered in the workplace at 44A High Street, Fareham, PO16 7BQ. A college release day is not required.
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Desirable Qualifications
- GCSE in:
- English (grade 4-9 / A*-C)
- Maths (grade 4-9 / A*-C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
About HSBM Facilities Management
HSBM Facilities Management is an established company specialising in residential maintenance and refurbishments, delivering reliable, high-quality workmanship with a professional and friendly approach. We are currently working on a large contract with MOD Housing covering an area spanning West Sussex along the coast to Cornwall. Our services include:
- Electrical installations and repairs
- Gas services and safety compliance
- Plumbing maintenance and installations
- Roofing repairs
- Carpets and flooring
- Full and partial property refurbishments
- Asbestos removal and reinstatement
We currently have our Head Office in Fareham where we deal with all commercial, payroll, accounts, and admin Support. There are currently 16 staff in the Fareham office and 130 staff in total within the field or in our other offices in Plymouth and Gosport.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay here.
For any suitable candidate, HSBM will invest the necessary resource following the apprenticeship to progress within the company, and a full-time position will be offered. Our company is growing, and there will be other jobs/positions available to the company.
Contact Information
The contact for this apprenticeship is:
HAVANT AND SOUTH DOWNS COLLEGE
Bryony Mechen
bryony.mechen@hsdc.ac.uk
023 9431 9375
The reference code for this apprenticeship is VAC2000042933.
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