XPS Group
Project Support Officer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Project Support Officer - (IT)
Location: Newcastle
Employment Type: Permanent, Full Time
Grade: Senior Associate
Remote
REQ003883
For applicants this role can be remote in the UK or hybrid. Please note that eligibility for Non-Police Personnel Vetting (NPPV) Level 2 and Level 3 clearance requires applicants to have been continuously be resident in the UK for a minimum of three years.
About XPS Group
XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
About The Role
This role sits within the Development and Delivery team (part of XPS IT); a centralised technical team that specialises in the management and maintenance of the core software packages used to deliver pension administration services to XPS Administration customers and clients. The team is located across the XPS Administration national offices.
Key Responsibilities
- Supporting Team in planning & co-ordinating workloads; including regular BAU activities, project activities including setting-up and maintaining team documentation e.g. Plans, Status Reports, Risk and Issue Logs.
- Documenting/following up actions with internal and external parties,
- Facilitating meetings, agendas and meeting minutes.
- Managing small change and implementation projects.
- Producing management reporting across the administration application portfolio.
- Co-ordinating responses for audits, etc
- Management of tickets within ServiceNow
- Process Improvements
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential
Your Profile:
- Must have the right to work in the UK with no restrictions.
- Experience using Microsoft Office 365.
- Excellent organisational and planning skills.
- Be proactive, with the ability to multi-task and respond to changing priorities.
- Excellent interpersonal skills with the ability to communicate effectively to stakeholders of all seniority levels, from a range of diverse backgrounds and via a range of methods; including telephone, Instant Message, Video Conference and written communications.
- Experience of being accountable, with the ability to work independently and where necessary, from home (without a team physically located around you).
- Enthusiastic, positive, and flexible approach to work with willingness to learn.
- Ability to create and manage documentation, paying attention to detail.
- Able to work as part of a multi-disciplined team.
- Good problem-solving skills.
- Strong belief in adhering to deadlines and quality service.
- Able to recognise the need for a customer focused approach to delivery both in terms of quality and exceeding customer expectations.
Desirable
- Experience of working with pension administration
- Previous experience in project-based work is desirable.
- ITSM/ITIL knowledge
- Previous experience with ServiceNow
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Offer
Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.
How To Apply
Interested candidates should submit applications via Apply Now option or contact recruitment@xpsplc.com for more information. Join XPS Group and contribute to a dynamic and inclusive workplace.
Equal Opportunities Statement
XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.
Eligibility
Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.
Who Are We
To find out more please visit: www.xpsgroup.com
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London