Harnham
Project Support Officer
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London 1 day per week/ Inside IR35 / 4 months
A leading London public sector organisation is seeking a Senior Programme Officer to support the delivery of a major energy efficiency and retrofit programme aimed at improving homes for low-income households across London.
This is a highly stakeholder-focused role, sitting at the heart of a live grant-funded programme that helps residents reduce energy bills, tackle damp and cold homes, and improve property energy efficiency. You'll join during a period of change, supporting the transition to a new delivery model whilst ensuring residents, borough partners and installers continue to receive a high-quality service.
The Role
As Senior Programme Officer, you'll act as a key link between residents, borough stakeholders and delivery partners, helping to ensure successful programme delivery across multiple London boroughs.
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Key responsibilities include:
- Acting as a first point of contact for resident queries and complaints
- Investigating complex cases and drafting clear, professional written responses
- Building and maintaining relationships with borough partners and delivery organisations
- Supporting the delivery of a large-scale grant-funded retrofit programme
- Coordinating with internal teams, contractors and external stakeholders
- Monitoring programme activity and escalating risks or delivery issues where required
- Ensuring residents receive a positive experience throughout the scheme
What We're Looking For
We're particularly interested in candidates who combine strong stakeholder engagement skills with experience supporting residents, service users or vulnerable communities.
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Essential experience:
- Strong partnership and stakeholder management experience
- Excellent written communication skills, including responding to complaints or complex enquiries
- Experience working directly with members of the public
- Background within local government, housing, charities, community organisations or the wider public sector
- Ability to quickly understand and navigate complex processes or programmes
- Empathetic, solutions-focused approach when dealing with challenging situations
Desirable experience:
- Energy efficiency, retrofit, sustainability or fuel poverty programmes
- Grant-funded programme delivery
- Housing association or local authority experience
- Experience working alongside contractors or delivery partners
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