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Project Support Officer
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Project Support Officer
Help keep projects on track that make a difference across the West Midlands.
If you're an organised and proactive administrator who enjoys coordinating people, maintaining accurate records and ensuring nothing slips through the cracks, this could be the perfect next step for you.
As a Project Support Officer, you'll provide the administration, governance and coordination support that helps our projects and programmes run effectively. Working across Transport for West Midlands and with external partners, including Local Authorities and funding bodies, you'll be at the centre of project activity, keeping information up to date, coordinating stakeholders and ensuring key actions are progressed.
This role is ideal for someone who enjoys organisation, planning and stakeholder coordination and who takes pride in producing high-quality administration and governance support.
Important: Is this role right for me?
This role is not a Project Manager or Project Officer position.
You will not be responsible for leading projects, managing project budgets, owning project delivery plans or being accountable for project outcomes. Instead, you'll provide the administration, coordination, governance and reporting support that enables projects and programmes to succeed.
We're looking for someone who enjoys:
- Keeping records accurate and up to date
- Managing project documentation
- Coordinating meetings, workshops and stakeholders
- Tracking actions and deadlines
- Maintaining project trackers and reports
- Working with spreadsheets, data and digital systems to keep project information accurate, organised and up to date.
- Producing minutes, briefing papers and governance documentation
- Building strong relationships with a wide range of partners
If you enjoy organising activity and supporting delivery rather than leading projects yourself, we'd love to hear from you.
What You'll Be Doing
- Providing end-to-end project administration and coordination support across a range of programmes and initiatives
- Maintaining project documentation including action logs, risk registers, project records and governance documentation
- Coordinating meetings, workshops and events involving internal teams, Local Authorities and external stakeholders
- Producing agendas, minutes and action trackers and ensuring actions are followed up
- Supporting the production of reports, briefing papers, committee papers and stakeholder updates
- Maintaining and quality-checking project trackers, spreadsheets and performance information, including RAG reporting, to ensure data is accurate and up to date
- Managing SharePoint sites, Teams folders and project records to ensure information is accessible and up to date
- Raising purchase orders and supporting financial administration processes
- Supporting continuous improvement across project and programme management activities
What a Typical Week Might Look Like
- Chasing project updates from stakeholders for a monthly programme report
- Updating project trackers, risk registers and action logs
- Coordinating a workshop involving representatives from several Local Authorities
- Producing meeting minutes and tracking follow-up actions
- Preparing papers for governance meetings and programme boards
- Monitoring milestones and highlighting potential delays to project leads
- Maintaining performance information and RAG status reports
What We're Looking For And What's Essential
We need someone who is experienced in providing administration, coordination or support within a project, programme, PMO or operational delivery environment. You’ll know how to maintain project documentation, trackers, action logs, meeting records or performance reports, and be experienced in coordinating multiple meetings, stakeholders, deadlines and competing priorities. You will also be confident in using IT systems and spreadsheets, particularly within Microsoft 365 tools, to organise information, maintain accurate data and support reporting. It's essential you possess the following:
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- Business Administration L3
- Ability to co-ordinate complex schedules
- Ability to communicate and support/influence across all levels and roles
- Strong interpersonal and verbal/written communication skills
- Excellent IT skills, including Word, Excel, PowerPoint and Outlook
- Customer and results-oriented, ability to work under pressure whilst maintaining attention to detail and maintaining performance
- Self-motivated and able to perform at high standards with own knowledge and experience whilst seeking to learn and develop further
- A strong relationship builder, engaging with wider colleagues and partner authorities as well as the public, to ensure a seamless coordination and planning of activities.
- Demonstrates a high degree of proactivity and creative thinking when faced with challenges requiring resolution.
- Demonstrates excellent teamwork
For a full list of essential and desirable criteria, please review the JD.
How To Apply
Applying for a role with WMCA is straightforward. Follow these steps to get started.
- Create your Careers Account. Register with your name, email address, and a password.
- Build your Profile. Upload your CV to help populate your career and education details.
- Write your Supporting Statement. Make sure to address each of the required essential criteria.
- Submit your application. Do one final check and once complete, click submit.
Please note, we reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.
In addition, we are not accepting applications from candidates who have already interviewed for this role within the last 3 months.
Anonymised Applications
Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. It’s your chance to showcase your skills and experience.
Using Artificial Intelligence (AI)
We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application.
Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site.
Reasonable adjustments
If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team (careers@wmca.org.uk).
Salary And Benefits
We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.
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We offer a comprehensive benefits package that includes:
- Local Government Pension Scheme (one of the most generous pension schemes in the UK).
- Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
- 28 days paid annual leave (with an option to purchase more) + Statutory days.
- EV car benefit scheme
- Healthcare plans.
- Discounted gym membership, will writing, and mortgage advice.
- An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
- 3 days of paid leave each year to volunteer.
- Interest-free financing through SmartTech to buy the latest technology
- Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA.
- Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
- Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.
For more information, please visit the benefits page on our career site.
Why join WMCA?
WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.
We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.
Our Values and Behaviours
Fostering an environment where people feel valued, included, supported, and proud to contribute to our region is important to us at the WMCA. Our behaviours are more than statements; they guide how we work, make decisions, and treat one another - they set the standards we hold ourselves to and the experience we want others to have.
- Collaborative - We work as one organisation. Together we build trust, connection and shared purpose across teams, partners and residents to create the biggest impact for our region.
- Driven - We are focused on outcomes. We perform at our best to unlock productivity and delivery, achieving the greatest regional impact.
- Inclusive - We value difference. Creating an environment where people belong, and feel psychologically safe, so we can all thrive and shape a West Midlands built for everyone.
- Innovative - We are courageous. We embrace new ideas and challenge the status quo to continuously improve and shape the future of the West Midlands.
Creating an inclusive workplace
WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.
We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.
We recognise that certain groups, such as women and people of colour, may be
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