Heart of England Co-operative Society Ltd
Property and Helpdesk Coordinator
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Join Heart of England Co-operative Society
Location: Coventry (with travel across our trading area)
Salary: £30,000 - £32,000 dependent on experience
Contract: Permanent, Full Time
At Heart of England Co-operative Society, we're proud of our heritage, our values, and the positive impact we make in the communities we serve. As we continue to grow, we're looking for a proactive and organised Property & Helpdesk Co-ordinator to join our Property team and play a key role in supporting our diverse estate of food convenience stores, funeral homes, and coffee shops.
If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering excellent service, this could be the perfect opportunity for you.
About the Role
As our Property & Helpdesk Co-ordinator, you'll be the central point of contact for all property maintenance requests across the Society. You'll manage our property helpdesk, coordinate contractors, support compliance activities, and help ensure our sites remain safe, compliant, and operational for both colleagues and customers.
No two days will be the same. From arranging urgent repairs and planned maintenance to liaising with contractors and supporting property inspections, you'll play a vital role in keeping our estate running smoothly.
What You'll Be Doing:
- Managing and prioritising maintenance requests received through the property helpdesk.
- Coordinating reactive and planned maintenance activities across multiple sites.
- Assigning and monitoring work orders to approved contractors and suppliers.
- Communicating progress updates to site managers and stakeholders.
- Supporting property inspections and identifying future maintenance requirements.
- Maintaining accurate property records, contracts, compliance documentation, and service logs.
- Supporting statutory compliance activities, including fire safety, electrical testing, gas safety, asbestos management, and Legionella controls.
- Tracking maintenance costs, invoices, and planned preventative maintenance schedules.
- Building strong working relationships with operational teams, contractors, and internal stakeholders.
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About You
We're looking for someone who is highly organised, customer-focused, and able to manage multiple priorities effectively.
Essential Skills & Experience:
- Experience coordinating property maintenance activities.
- Experience using helpdesk, service desk, or facilities management systems.
- Strong planning, organisation, and prioritisation skills.
- Knowledge of contractor management processes.
- Ability to manage multiple maintenance requests simultaneously.
- Calm and professional approach when dealing with urgent operational issues.
- Full UK driving licence.
Desirable:
- Experience within a retail, hospitality, funeral, or multi-site environment.
- Knowledge of property compliance administration.
- Property surveying experience.
- Experience within a Co-operative, mutual, or values-led organisation.
- Associate membership of the Royal Institution of Chartered Surveyors (RICS), or working towards it.
What We're Looking For
You'll be:
- Customer-focused and service driven.
- Reliable, responsive, and accountable.
- Calm under pressure.
- A collaborative team player.
- Detail-oriented and highly organised.
- Passionate about delivering excellent service and supporting our Co-operative values.
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Why Join Us?
At Heart of England Co-operative Society, people are at the heart of everything we do. In return for your skills and commitment, we offer:
- Colleague Discount 10% plus double discount on 4-weekly pay weekend in our food stores
- Pension scheme 3.3% employer contribution
- 30 days holiday (incl bank holidays) rising with length of service
- FAB furniture discount of 15%
- Enhanced maternity pay
- Enhanced redundancy pay
- Discounts and savings platform – My Staff Shop
- Stream
- EAP with GP Access – referrals, prescription service, GP consultations, phone and in-person counselling
- Refer A Friend Scheme
- Long Service Award
- Support for eye care
- Financial and Wellbeing support from: Co-op Credit Union, Grocery Aid
- Life Insurance 2 x salary
- Health Assured Bereavement Support
- Health Assured Wellbeing Services, including My Healthy Advantage mobile app
- ZGP24 Service providing video and phone consultations, open referrals and prescription service
- Crisis 24 – Worldwide security and health information service
- Terminal illness support
Apply Today
If you're looking for a varied and rewarding role where you can make a genuine impact across a growing organisation, we'd love to hear from you.
Join us and help keep our properties safe, compliant, and operating at their very best.
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