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Housing and Property Management Apprenticeship
You will be joining a welcoming team and gaining valuable knowledge and experience to start your career in the Housing sector.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Organising viewings for properties for Sale/Let
- Managing queries with relation to tenancy inspections
- Writing brochures for property adverts
- Administering minor works, routine maintenance contracts & various H&S reports
- Obtaining quotations from contractors and quotes for clients
- Instructing and liaising with contractors
- Actioning works & report on the findings of reactive and planned maintenance
- Dealing with property owners, lettings managers and tenants' queries verbally and in written form
- Updating the company knowledge-based systems & prepare quotes
Minimum of 6 hours per week spent on apprenticeship work and training
Where you'll work
10 Rishworth Street, Wakefield WF1 3BY
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CT SKILLS LIMITED
Training course
Housing and property management (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
- Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
- Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
- Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond appropriately
- Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
- Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
- Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
- Problem Solving: Use a problem solving and flexible approach in their day to day duties.
- Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
- Decision making: Effective decision making in order to apply the businesses objectives and priorities.
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Training schedule
You'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including decision making & collaborative working, housing legislation, tenancy types, and more! You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.
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Desirable qualifications
GCSE in: None required (grade None required)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Attention to detail
- Communication skills
- Customer care skills
- Initiative
- IT skills
- Logical
- Organisation skills
- Problem solving skills
- Team working
This is a family company that is currently expanding. They offer property sales, property lettings and holiday let services. One of the company's longest-standing traditions is working with the local communities and their projects. The team raise money throughout the year for various charities - from coffee mornings to team days out - to bring awareness to local and national causes.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.
Contact
The contact for this apprenticeship is:
CT SKILLS LIMITED
Isabella Todd
0115 959 9544
The reference code for this apprenticeship is VAC2000054173.
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