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Property finance admin assistant apprentice
Birmingham
£15.6k/yr
Posted 1 day ago
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A fantastic opportunity to join the team here at MetroPM, working as a Property finance admin assistant apprentice. If you are interested in working in the Residential Property Management sector and wish to work for an established and experienced company who are passionate about delivering exceptional customer service then apply today.
Main Responsibilities
The apprentice will receive training and support while developing their administrative skills. Duties will include:
- Carrying out general office administration tasks.
- Preparing basic letters and emails using templates and guidance.
- Sending meeting notices, minutes, and correspondence prepared by Property Managers.
- Entering and updating information accurately on company systems.
- Scanning, saving, and organising documents, including leases, policies, and insurance documents.
- Opening and maintaining electronic and paper files.
- Archiving files and ensuring records are stored correctly.
- Photocopying, scanning, emailing, faxing, and laminating documents as required.
- Franking outgoing post and assisting with posting correspondence.
- Ordering stationery and maintaining basic office supplies.
- Sending brochures and information to prospective clients.
- Assisting with basic data entry and record keeping.
- Supporting the accounts team with straightforward administrative tasks, such as filing invoices and updating records.
- Assisting with basic customer enquiries and directing queries to the appropriate member of staff.
- Taking and passing on messages accurately.
- Assisting with the administration of requests for keys, fobs, and permits.
- Updating customer and property information on company systems.
- Supporting Property Managers with general administrative tasks.
- Maintaining confidentiality when handling customer and company information.
- Following company procedures, including data protection and GDPR requirements.
- Developing confidence in using Microsoft Word, Excel, email, and other office software.
- Supporting the wider team with other reasonable administrative duties as part of their training and development.
The apprentice will not be expected to independently manage complex customer complaints, resolve property issues, make financial decisions, or take responsibility for invoicing. These activities will be undertaken by experienced staff, with the apprentice supporting the administration where appropriate.
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Apprenticeships
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Course Contents
- Receive, retrieve, process, record, and store information and data.
- Operate within organisational policies, standards, and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
- Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
- Handle and communicate information in line with organisational policies, procedures, and security requirements.
- Recognise and rectify issues and escalate as required. For example, stakeholder documents and reports, safeguarding concerns, or abusive behaviour.
- Plan and review administration tasks allocated by supervisor.
- Maintain professional relationships with stakeholders.
- Monitor and report on the use of resources such as materials, equipment, and supplies.
- Use agreed organisational systems and protocols to manage calendars, diaries, and booking systems.
- Source information as requested by stakeholders, ensuring they are shareable. As examples, client records, signpost to services, or reports.
- Use continuing professional development including self-reflection to support current and future training and development needs.
- Use communication tools to respond to stakeholders using professional language and organisational etiquette.
- Operate within agreed health and safety standards.
- Use time management tools to meet deadlines.
- Handle feedback following expected professional etiquette.
- Maintain wellbeing, accessing organisational support mechanisms if required.
- Review and check own work.
- Use cloud services to share documents for use and/or collaboration.
- Protect against security threats, for example, strong passwords, two-step verification, office tailgating, and display of security passes or clothing that identifies secure workplaces.
- Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
- Receive, retrieve, process, record, and store information and data.
- Operate within organisational policies, standards, and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
- Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
- Handle and communicate information in line with organisational policies, procedures, and security requirements.
- Recognise and rectify issues and escalate as required. For example, stakeholder documents and reports, safeguarding concerns, or abusive behaviour.
- Plan and review administration tasks allocated by supervisor.
- Maintain professional relationships with stakeholders.
- Monitor and report on the use of resources such as materials, equipment, and supplies.
- Use agreed organisational systems and protocols to manage calendars, diaries, and booking systems.
- Source information as requested by stakeholders, ensuring they are shareable. As examples, client records, signpost to services, or reports.
- Use continuing professional development including self-reflection to support current and future training and development needs.
- Use communication tools to respond to stakeholders using professional language and organisational etiquette.
- Operate within agreed health and safety standards.
- Use time management tools to meet deadlines.
- Handle feedback following expected professional etiquette.
- Maintain wellbeing, accessing organisational support mechanisms if required.
- Review and check own work.
- Use cloud services to share documents for use and/or collaboration.
- Protect against security threats, for example, strong passwords, two-step verification, office tailgating, and display of security passes or clothing that identifies secure workplaces.
- Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
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Skills
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IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
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Non judgemental
Time Management
Microsoft Word
Microsoft Excel
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