Property Letting Assistant

PROPERTY LETTING ASSISTANT, ST ANDREWS

Part Time (Monday to Friday, 12noon – 5pm)

At Thorntons Law, every moment matters. Join our Property Letting team and you’ll feel inspired. You’ll feel connected. You’ll feel like you belong. And it all begins from the moment you join us.

That’s because we’ve created a different kind of law firm. Here, you’ll build relationships with clients and colleagues that really last. You’ll help shape what happens now, and what comes next. And we’ll support and encourage you to be the best you can be.

This is what life at Thorntons is all about. And this is your moment to be part of it.

About the role

At Thorntons, we’re proud to be market-leading property specialists. Our busy Property Letting team is dedicated to delivering an exceptional service to landlords and tenants alike, managing properties throughout the lettings journey and ensuring they are well cared for, professionally managed and compliant with relevant requirements.

We’re now looking for a Property Letting Assistant to join our team. In this varied and fast-paced role, you’ll play a key part in supporting the successful letting and ongoing management of properties, from preparing properties for marketing and arranging viewings through to tenancy administration, tenant communications, maintenance coordination and end-of-tenancy processes.

Working closely with the Property Letting Manager, you’ll liaise with landlords, tenants, contractors and colleagues across the firm to ensure properties are well managed and issues are dealt with promptly and professionally. Your work will help deliver a responsive service, support positive experiences for landlords and tenants, and ensure properties are managed to a high standard and in line with relevant legal, safety and regulatory requirements.

• Lettings Support: Supporting the end-to-end lettings process, including preparing leases and occupancy agreements, processing notices, arranging appointments and viewings, following up on lease signing and deposits, and ensuring properties are ready to be marketed.
• Property Marketing: Updating property listings and supporting property marketing activity, ensuring information is accurate and properties are presented effectively. You will also help ensure key requirements, such as EPC ratings, landlord registration and mortgage consent where relevant, are in place before properties are marketed.
• Tenant & Landlord Support: Acting as a key point of contact for tenants and landlords, handling day-to-day enquiries, providing updates and helping to resolve property-related issues promptly and professionally.
• Property Management: Supporting property inspections, maintaining accurate condition records and identifying any maintenance requirements. You will coordinate reported faults and repairs with contractors, following up on outstanding quotes and invoices to help ensure work is completed efficiently and to the required standard.
• Compliance & Records: Maintaining accurate property and tenancy records and helping ensure legal, regulatory and safety requirements are met, including gas safety certificates, electrical checks and other mandatory inspections.
• Viewings & Access: Arranging and conducting property viewings when required, providing feedback to landlords and managing access arrangements with sitting tenants to ensure viewings and inspections run smoothly.
• Tenancy & Deposit Administration: Supporting the administration of tenancy deposits, including processing returns and claims, liaising with deposit protection schemes and comparing inventories at check-out where deductions may be required.
• Administrative Support: Maintaining organised and up-to-date landlord and tenant records, preparing or arranging inventory reports, processing payments, scanning invoices, dealing with mail and providing general administrative support to the Property Lettings team.
• Great Client Service: Welcoming clients to the office, responding to general enquiries from prospective tenants and landlords and providing helpful, professional support throughout the lettings process.
• Reporting & Marketing: Monitoring and reporting on property listing performance and contributing to the development of the lettings marketing approach, helping to maximise interest in available properties.